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Associate Principal Engineer

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I am a Senior Technical Manager with a proven track record of delivering high-impact projects and programs for government agencies and financial services institutions.
As a technical manager, my hands-on leadership approach ensures projects achieve their planned objectives and deliver tangible business value to the organization and C-suite stakeholders, while maintaining strict adherence to milestone schedules and budget constraints.
I accomplish this through robust governance frameworks that integrate scope management, scheduling discipline, change control processes, strategic resource allocation, and proactive risk mitigation—all designed to drive successful program outcomes.
Most recently, received formal recognition from employer for successfully delivering Citibank's complex divestiture project, which spanned multiple acquiring banks and encompassed critical workstreams in data migration and governance, risk, and compliance (GRC).
I hold key industry certifications including PMP, CISSP, CCNA, and CCNP, and bring deep expertise in enterprise project management frameworks, ServiceNow (GRC module), and collaborative tools such as Jira and Confluence.

Results-driven Salesforce Developer with 8.11 years of IT experience and 6+ years of specialized Salesforce expertise across Insurance and Life Sciences domains. Proven track record in delivering scalable Salesforce solutions using Apex, Lightning (LWC/Aura), REST integrations, and Salesforce automation. Strong experience in end-to-end implementation, deployment, and optimization of Salesforce applications with a focus on performance, security, and business value.

Results-driven professional with a proven track record in building and nurturing strategic partnerships, exemplifying a collaborative relationship mindset as a 'Customer Champion.' Expertise encompasses strategic C-level partnerships and hands-on technical execution, ensuring alignment between ambitious business goals and technical feasibility. My deep commitment to delivering measurable business value is supported by extensive experience across the full IT landscape, including foundational ERP systems, infrastructure services, modern Full Stack digital architectures, and AI-infused solutions. This holistic perspective facilitates effective navigation of complex customer environments, driving impactful results and fostering long-term success.

 Detail-oriented and results-driven Chargeback & Dispute Resolution Analyst with 2.9 years of experience managing end-to-end chargeback processes for acquiring banks. Skilled in preparing accurate and timely representation documentation, analyzing dispute cases, verifying transaction authenticity, and ensuring compliance with card-network regulations. Additionally, I have completed Investment Banking and Financial Analysis training from a reputed institute, strengthening my understanding of financial modeling, valuation, and financial statement analysis. This added financial domain knowledge enhances my analytical judgment and supports my ability to handle data-driven decision-making in dispute management environments.  Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding business obligations.  Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.  Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 

Dynamic and results-driven Customer Experience, Quality, and Digital Marketing Leader with 15+ years of proven success in the automotive and financial sectors. Recognized for award-winning expertise in CRM optimization, customer satisfaction strategies, and cross-functional leadership that consistently drive measurable growth. Skilled in leveraging data insights, digital platforms, and performance metrics to inform strategic decisions and strengthen brand engagement. Adept at building scalable processes, mentoring diverse teams, and fostering collaborative environments that align with business objectives. Known as an enthusiastic customer relations professional, clear communicator, and team builder with strong problem-solving and planning skills. Committed to leading customer-centric strategies and driving innovation in customer experience.

Dynamic operations leader with extensive experience at SUBWAY® Restaurants, excelling in strategic planning and team leadership. Achieved significant sales growth and operational excellence through effective safety management and cross-functional coordination. Proven track record in enhancing customer experience and brand standards, driving a 20% increase in regional sales. Skilled in logistics management and workforce planning.


  Highly motivated Automation Test Lead with 14 years of experience and expertise in Testing methodologies, test planning, test management, Functional & Automation testing.
  Expertise in building automation framework for Web, Desktop, Application using TOSCA
  Consistent success in Leading the team and Design the robust framework and implementing test automation scripts, test execution and data management.
  Good knowledge of Agile Software Development Methodologies, Scrum processes, and related Quality Assurance best practices.
  Functional expertise in BFSI, Financial Services , Insurance and Audit domains.
  Experienced in designing Automation Test Strategy, Test Plan, Test Estimates.
  Experienced in identifying gaps in current processes and tools and suggesting new ways to improve them.
  Led cross-functional initiatives, resolving technical and schedule conflicts, enhancing system integration timelines by 15%.
  Closely worked with client for functional review and suggested some features to enhance the application workflow.
  Technically astute in handling INT, SIT & UAT which includes leading Requirement Analysis meetings, Requirement gathering, Test Planning, Effort Estimation, Review of Test Scripts, Test & People Management, Defect management, Release management, Quality Management, Process Improvement Planning & Knowledge management activities.
  Diligent test lead with experience handling various projects and teams of 20+ members.
  Excellence in Web and API automation testing using
automation tools like TOSCA
  Basic Knowledge on Playwright Automation.
  In process of learning Azure and AWS cloud.


Detail-oriented professional with extensive expertise in Microsoft Office, Microsoft Excel, and ERP systems including Tally and Microsoft Dynamics 365. Adept at streamlining processes and enhancing productivity through proficient use of advanced software tools. Committed to leveraging skills to support organizational goals and drive operational efficiency.

Business Analyst Consultant with 2.5 years of experience supporting Microsoft Dynamics 365 Business Central implementations and enhancements. Proficient in understanding business processes, conducting gap analysis, and preparing clear functional documentation. Experienced in collaborating with technical teams, supporting UAT, and ensuring solutions align with business objectives. Recognized for adaptability, structured problem-solving, and effective stakeholder communication.

Dynamic and results-driven professional with over four years of experience in database management and more than two years in automation practices. A passion for tackling unique projects has fostered a commitment to continuous learning and skill enhancement.

Sai Ratna Sinjitha Appana

Overview

Work History

Wipro
Hyderabad

Job overview

Infosys
Hyderabad

Job overview

Education

Shri Vishnu Engineering College For Women
Bhimavaram

Skills

Timeline

Associate Consultant

Systems Engineer

Shri Vishnu Engineering College For Women

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Overview

Work History

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Job overview

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Job overview

Education

Shri Vishnu Engineering College For WomenBhimavaram

Skills

Timeline

Associate Consultant

Systems Engineer

Shri Vishnu Engineering College For Women

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Hyderabad

Shri Vishnu Engineering College For Women
Bhimavaram