SINJU D COSTA
Pariyaram
Summary
Experienced Assistant Manager with 5 years of dedicated service in operations management. Proficient in optimizing processes, leading teams, and driving results. Skilled in strategic planning, resource management, and ensuring adherence to quality standards. Strong communicator with a collaborative leadership style, dedicated to achieving organizational goals efficiently.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Aster MIMS Hospital
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Executive - Operations
DM Aster Hospital - Qatar
07.2019 - 08.2020
- Increased surgery conversion rate by 15% by patient practice connections
- Increased Google Review Ratings from 4.1 to 4.5
- Reduced discharge TAT from 2hrs 30 mnts to 1hr 30 mnts for IP patients by incorporating systemic and consistent methods
- Improved patient satisfaction level by providing unique and patient-centric experience
- Primary point of contact for all surgeries and OT procedures
- Handled claims, approvals and confirmation of patient's acceptance of liability
- Provided end to end assistances for all services provided for IP patients.
Senior Executive - Administration
Narayana Institute of Cardiac Sciences Bangalore
09.2017 - 07.2019
- Handled emergency department and coordinated OT and finance clearance for emergency cases
- Non-clinical head of assigned floor/unit
- Reduced discharge TAT from 3hrs to 2hrs for IP patients
- Executed Bed Management System to increase efficiency of ADT system
- Liaised with various departments for swift and better patient care
- Coordinated with HODs of various departments to address patient complaints effectively and time-bound closure of the same.
Education
Masters in Hospital and Health Information Administration -
Manipal University
ManipalSkills
- Operations Management
- Staff Development
- Policy Enforcement
- Employee Performance Evaluations
- Project management abilities
- Customer Relationship Management
- Lead Generation
- Training and Development
Languages
English
Malayalam
Tamil
Hindi
Kannada
Timeline
Assistant Manager
Aster MIMS Hospital
01.2022 - Current
Executive - Operations
DM Aster Hospital - Qatar
07.2019 - 08.2020
Senior Executive - Administration
Narayana Institute of Cardiac Sciences Bangalore
09.2017 - 07.2019
Masters in Hospital and Health Information Administration -
Manipal University
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