SINTHIYA LOBO

Job responsibilites;

* Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
* Ensure that all guests receive a warm welcome friendly and memorable welcome
* Work closely with bookings & reservations, housekeeping, concierge, security, food beverage and golf operations regarding guest requirements to ensure that all guests needs and expectations are met throughout their stay
* Ensure that all guest enquiries and complaints, whether in person, on the telephone via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints a reported to management
* Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc) Ke up to date with availability, promotions and pricing in order to provide advice to gues as necessary and maximise sales opportunities
* Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required.