Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Accomplishments
References
Timeline
Generic
SINTU KUMAR

SINTU KUMAR

Kolkata

Summary

Strategic leader with background as Head of Sales. Demonstrated success in managing and growing sales departments, focusing on enhancing team performance, optimizing customer satisfaction, and boosting company revenue. Known for strong skills in strategic planning, business development, and market analysis. Significant contributions made by implementing innovative strategies that led to increased market share and profitability.

Overview

12
12
years of professional experience

Work History

Head of Sales

Polo Floatel
Kolkata
04.2025 - Current
  • Indulged into develop and implement strategic sales plans to increase occupancy rates and average daily rates (ADR).
  • Identify and target new market segments, including corporate clients, event organizers, and leisure travelers.
  • Build and maintain strong relationships with key clients, including travel agencies, event planners, and corporate partners.
  • Lead and mentor the sales team, setting clear objectives and performance targets.
  • Monitor sales activities, ensuring alignment with the hotel's goals and market trends.
  • Conduct regular market research to understand industry trends, competitor offerings, and customer preferences.
  • Report on sales performance, market conditions, and potential growth opportunities to senior management.
  • Adjust sales strategies based on insights gained to maintain a competitive edge.
  • Coordinate with other departments, such as marketing and operations, to ensure seamless service delivery.

Senior Sales Manager (HOD)

The Lalit Kolkata
Kolkata
08.2024 - 04.2025
  • Evaluating the effectiveness of Rooms & Events based on attendance statistics and feedback from attendees.
  • Developing marketing strategies for Rooms & events based on research of target audiences, competition, and previous attendance rates.
  • Working closely with clients to determine their needs and goals for an event.
  • Coordinating all aspects of an event to ensure that it meets all requirements and deadlines.
  • Resolving issues during an event by communicating with event staff, vendors, and clients.
  • Managing budgets, timelines, and staff to ensure that events are successful.
  • Developing promotional strategies for events such as advertising, social media campaigns, and public relations campaigns.
  • Maintaining contact with clients throughout the planning process to ensure that all goals are met.
  • Coordinating with vendors such as caterers, florists, and entertainment companies to ensure that they are available on time and at the appropriate location for an event.

Catering Sales HOD

Suryagarh Jaisalmer
Jaisalmer
08.2023 - 07.2024
  • Identified potential new markets and developed strategic plans for expansion into those markets.
  • Directed a team of regional sales managers, providing guidance on successful sales tactics.
  • Researched industry trends and consumer preferences to inform product development efforts.
  • Engaged in direct selling activities when needed to close large deals or boost morale within the organization.
  • Developed and implemented sales strategies to improve market share.
  • Collaborated with leadership teams across departments on initiatives that impacted overall organizational goals.
  • Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
  • Negotiated contracts with vendors and customers to maximize profitability.

Events Manager

Le Méridien Mahabaleshwar Resort & Spa
Mahabaleshwar
04.2022 - 07.2023
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
  • Preserve excellent levels of internal and external customer service.
  • Design exceptional menus, purchase goods and continuously make necessary improvements.
  • Identify customers' needs and respond proactively to all of their concerns.
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel.
  • Establish targets, KPI's, schedules, policies and procedures.
  • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
  • Comply with all health and safety regulations.
  • Report on management regarding sales results and productivity.
  • Proven food and beverage management experience.
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
  • Ability to spot and resolve problems efficiently.
  • Mastery in delegating multiple tasks.
  • Communication and leadership skills.
  • Up to date with food and beverages trends and best practices.
  • Ability to manage personnel and meet financial targets.
  • Guest-oriented and service-minded.
  • Culinary school diploma or degree in food service management or related field.
  • Determine parameters, policies and procedures of events plan.
  • Design, program and produce events.
  • Develop and implement a marketing plan.
  • Develop and produce promotional materials and presentations.
  • Develop a risk management plan.
  • Solicit event donors, sponsors and participation by merchants.
  • Oversee the financial management of events.
  • Experience in coordinating or managing events.
  • Marketing and promotional skills.
  • Problem solving skills.
  • Time management skills.
  • Human resource skills.
  • Financial management skills.
  • An out-going, people-oriented personality.
  • Fundraising experience an asset.
  • Knowledge of the local industry and area an asset.
  • Diploma or degree in marketing, communication, public relations, or business.
  • National Occupational Certification as an Event Manager is an asset.

Assistant Manager Food and Beverage

Le Méridien Mahabaleshwar Resort & Spa
Mahabaleshwar
09.2021 - 06.2022
  • Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
  • Assisted with menu planning and recipe development.
  • Performed administrative duties such as filing paperwork, creating purchase orders.
  • Monitored food quality control procedures to ensure high standards of product.
  • Provided exceptional customer service to guests in a timely and efficient manner.
  • Conducted regular performance evaluations for staff members to identify areas of improvement.
  • Organized special events such as banquets, weddings.

B&F Talent Coach

W Hotel
Goa
10.2020 - 09.2021
  • Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
  • Created weekly reports detailing sales figures, labor costs, inventory levels.
  • Performed administrative duties such as filing paperwork, creating purchase orders.
  • Assisted with menu planning and recipe development.
  • Monitored food quality control procedures to ensure high standards of product.
  • Provided exceptional customer service to guests in a timely and efficient manner.
  • Organized special events such as banquets, weddings.
  • Conducted regular performance evaluations for staff members to identify areas of improvement.
  • Maintained detailed records of inventory levels and ordering supplies as needed.
  • Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Encouraged players with positive reinforcement during game play or practice sessions.
  • Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
  • Established appropriate disciplinary actions when necessary according to established policies.

Food & Beverage Executive

JW Marriott Resort and Spa
Jaipur
12.2018 - 07.2020
  • Resolved any customer complaints or disputes in an efficient manner while maintaining a positive attitude towards guests.
  • Organized promotional events for restaurants to attract new customers.
  • Participated in weekly meetings with management team to discuss progress on goals and objectives.
  • Established relationships with local businesses to promote cross-marketing opportunities.
  • Developed innovative strategies to increase customer satisfaction and loyalty.
  • Oversaw all aspects of restaurant operations including hiring and firing decisions, scheduling shifts, budgeting expenses.
  • Analyzed customer feedback and preferences to improve quality of service and dining experience.
  • Coordinated with vendors for supplies and equipment needed for restaurant operations.

Food and Beverage Executive (Second Head of Department - Preopening Team)

Marriott Executive Apartments
12.2017 - 12.2018
  • Provided feedback to chefs regarding menu changes or special requests from customers.
  • Oversaw all aspects of restaurant operations including hiring and firing decisions, scheduling shifts, budgeting expenses.
  • Established relationships with local businesses to promote cross-marketing opportunities.
  • Collaborated with other departments such as marketing or finance when necessary.
  • Ensured compliance with health regulations regarding food handling practices.
  • Negotiated contracts with suppliers to obtain best prices on goods and services while ensuring quality standards were met.

Head of Bartender

Hilton Garden Inn
Gurgaon
08.2016 - 12.2017
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Ensured accurate cash handling procedures were followed at all times.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Checked identification of patrons who appeared under age 30.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.

Team Member cum Bartender Head (Preopening Hotel)

Hilton Garden Inn
Trivandrum
10.2013 - 07.2016
  • Participated in training sessions for new employees when needed.
  • Operated cash registers to process payments from customers.
  • Participated in team meetings to discuss strategies for improvement.
  • Answered phone calls regarding inquiries about products or services.
  • Provided customer service support to ensure satisfaction.
  • Collaborated with team members to maximize productivity and efficiency.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Identified opportunities for process improvements within the department.

Education

Industrial Exposure Training - Travel And Tourism

Marriot Hotel & Convention Centre And Courtyard
Hyderabad
10-2013

Higher Secondary -

Bihar Board
Bihar
01.2010

Secondary -

Bihar Board
Bihar
01.2008

Bachelor's Degree - Tourism And Hospitality Service

Satwik Institute of Professional Studies (SIPS)
Bhubaneswar

Skills

  • Team building and leadership
  • Marketing strategy development
  • Customer relationship management
  • Operational management
  • Food and beverage operations
  • Training and development
  • Standard operating procedures
  • Beverage mixology expertise
  • Time and work management
  • Cost management strategies
  • Profit and loss analysis
  • Pre-opening outlet setup
  • Budget management

Hobbies and Interests

Net surfing

Personal Information

  • Date of birth: 02/17/1922
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • Great food and safety, Hilton Worldwide University, and Marriott International
  • CRM (Customer Really Matters), Hilton Worldwide University, and Marriott International
  • Dealing with conflicts, Hilton Worldwide University
  • Effective team member, Hilton Worldwide University, and Marriott International

References

References available upon request.

Timeline

Head of Sales

Polo Floatel
04.2025 - Current

Senior Sales Manager (HOD)

The Lalit Kolkata
08.2024 - 04.2025

Catering Sales HOD

Suryagarh Jaisalmer
08.2023 - 07.2024

Events Manager

Le Méridien Mahabaleshwar Resort & Spa
04.2022 - 07.2023

Assistant Manager Food and Beverage

Le Méridien Mahabaleshwar Resort & Spa
09.2021 - 06.2022

B&F Talent Coach

W Hotel
10.2020 - 09.2021

Food & Beverage Executive

JW Marriott Resort and Spa
12.2018 - 07.2020

Food and Beverage Executive (Second Head of Department - Preopening Team)

Marriott Executive Apartments
12.2017 - 12.2018

Head of Bartender

Hilton Garden Inn
08.2016 - 12.2017

Team Member cum Bartender Head (Preopening Hotel)

Hilton Garden Inn
10.2013 - 07.2016

Industrial Exposure Training - Travel And Tourism

Marriot Hotel & Convention Centre And Courtyard

Higher Secondary -

Bihar Board

Secondary -

Bihar Board

Bachelor's Degree - Tourism And Hospitality Service

Satwik Institute of Professional Studies (SIPS)

Similar Profiles

CREATE PROFILE
SINTU KUMAR