Sinu KC

Service Delivery Manager:

 Collaborate closely with product owner to prioritize and drive the product and technology roadmap for the customer. Ensure the project is executed within the agreed resources, budget and scope.  Recommending resource allocation and setting up communication channels across the organization. Understanding and coordinating client’s needs / enhancements, customization of product accordingly and consulting with technical team to provide solutions as per the delivery schedules.  Execute the role of a scrum master and ensure the teams adhere to all the scrum practices.  Build and maintain a high-performance engineering team, recruiting, guiding decisions, provide training and career counseling, and mentoring for peak performance of the team.  Assign people to projects and monitor work progress against estimates. Be the escalation point for resolving exceptions and clearing roadblocks for the teams  Ensuring that the change requests are captured in a change request log for negotiating with the client to buy extra time or resources for successful project completion.  Maintain a risk & mitigation plan to make sure the project always s stay s on track.  interfacing with the Customers/onsite & providing better solutions.  Mentored/Imparted training to new team members as and when needed.

Key Result Areas Project Management  Conducting project initiation, planning, costing, executing, controlling and reporting to client &senior management.  Communicating with business users to gather requirement specs and scoping the project; delivering & implementing the project as per scheduled milestones.  Monitoring development activities & ensuring timely risk assessment and mitigation; managing & providing technical guidance/support to the project team.  Accumulation of different metrics and sharing it with the client as monthly and weekly reports. Delivery Management  Providing consultancy services and direction for the development of organizational processes, framework and methodology for clients.  Suggesting appropriate as well as technology -based solutions for enhancing functional efficiency of the organization and achieving business excellence.  Interacting and building relationships with clients; engaging with clients for addressing challenging issues (including strategic performance, operational transformation as well as people and organizational change) and making sure all risks are identified and mitigated early in the project. Team Management  Recruiting, mentoring, training and development of the team to ensure the operational efficiency.  Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.  Leading the team in various phases of application development.  Conducting regular team and individual meetings to understand the team/individual's issues and providing correcting actions. Program Management  Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle  Provided direction to the development teams; delivered releases on time and within budget  Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction  Met with client leadership on a weekly basis to discuss project direction, overall health, costs, risks, and developing initiatives Skills: Agile Project Management, Scope/Cost/Schedule Management, Project Management, Operations Management, People Management, Technical Project Lead, Project Billing, Budgeting and Forecasting, Resourcing, SOWs/Engagements, Solutioning, Management reviews, Client handling, Short-term onsite experience, Business Analytics etc. Tools: ServiceNow, Jira, Remedy, Power BI, MS Excel, MS Project, MS Word/Power Point

Senior Project Engineer:

Tool Monitoring, Data Center Storage & Networking, Windows Server Admin. Tool Monitoring Specialist: ➢ Worked with Healthcare Industry ➢ Delivering software tools for various cross-functional teams by understanding the Business Logic to improve business operational efficiency. ➢ Managing Team of 15 members as lead to deliver projects. Implementation and Administration of Alert configuration and design custom alerts to streamline alerting process, reduce redundant alerts. ➢ Monitor Sites LANs and all its network components and connections., Azure Virtual Networks and all its components and connections, Data Center network connectivity and hosted resources, Networks performance, degradation, ISP outages, M365 services and status, Exchange outages, Servers’ resources utilization, virtual server hosts, servers’ events. Servers’ applications and databases, UPS loads and failures, Backups, data storages, Servers’ security events, M365 security alerts Design. ➢ NOC Operation -Logic Monitor, Meraki Dashboard, Critical Labs, M365 Monitoring Tools, Azure Monitor, Palo Alto. ➢ TOC Tools –SAP BW, IDOC, Hana, Cloudbyz, eGi, Datadog, Grafana, SAP Studio, SAP Logon, OEM, Elastic ➢ Atlassian Tools – Atlassian, JIRA, JIRA Service Desk, Confluence Client: Nokia Siemens Network, Rs Component, Humana Pvt Ltd. Role: Tool Monitoring Specialist. Data Center Storage & Networking ➢ Good Knowledge in HP SAN, NAS ,3PAR Storage, EMC networker administration backup, Storage Essential and HPE MSL 6480 Tape Library. monitoring of HP Store All management console, HP 3par management console, EMC Networker Administration, Backup activities using EMC Networker. Managing log, UNIX collect and conf2html Logs and checking ticketing tool (HP Service Management) for any new tickets. ➢ Checking alerts with Storage Essential, 3PAR Management Console and web login and follow up for the pending service Request. ➢ Backup activities using EMC Networker ➢ Managing Insplore log, UNIX collect and conf2html Logs and checking ticketing tool (HP Service Management) for any new tickets. ➢ Managed a Storage Area Network consisting of 5 switches providing 700TB+ Designed storage. ➢ Good understanding of HP Products including DB and APP Servers ➢ Proven track record solving IP network issues in a timely and cost-efficient manner while maintaining client Service Level Agreements up-time. ➢ Strong leader with experience training developers and advising technical groups on ETL best practices. ➢ Switching: Cisco catalyst switches and 9k Nexus. ➢ Routing: RIPv1, RIPv2, EIGRP, OSPF, PBR, VRF, static & Default routing, BGP, ACL, NAT (static, Dynamic). ➢ Protocols & Server: HTTP, HTTPS, SSL/TLS, IPsec, NFS, DNS, DHCP, Telnet, SSH, FTP, SCP, SNM.

Security: Little bit knowledge about Checkpoint Firewall, Juniper SRX firewall. ➢ Manage day-to-day computer and technical operations and directly responsible for all core IT ➢ Infrastructure and managed services staff core system. ➢ Accountable for the administration, establishing. ➢ and maintaining technical infrastructure networks, system, and processes. ➢ Providing network performance reports on a daily, weekly, and monthly basis. ➢ Managing Antivirus Servers, Detect the network problems and changes working in diverse management environments. ➢ Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements. ➢ Ensure thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams. ➢ Virtualization and SAN solutions to leverage new technologies, add business value, increase efficiencies and reduce overall IT costs to the business. ➢ Managed multiple upgrade/migration projects encompassing IT infrastructure resiliency, ➢ BYOD, EFSS, email journaling/archiving, application/desktop virtualization, colocation datacenter consolidations and office relocations. Client: Indian Telephone Industry (ITI) Ltd. South Indian Bank Pvt.Ltd. Role: Data Center Storage & Network. Windows Server Admin: ➢ Administrator having of experience as Windows Server Administrator ➢ Installation configuration and Troubleshooting of Windows Server 2008/2012,2016,2019. ➢ VM creation and troubleshooting of ESXi Host. ➢ Perform on boarding/off boarding of users. ➢ Perform OS Patching ➢ Installation and configuration of AD, DNS and DHCP server. ➢ Managing DHCP Server Like creating scope and troubleshooting of DHCP servers. ➢ Installing configuring and managing FTP and file Server. ➢ Installing configuring and managing file and print Server. ➢ User ID creation in active directory, OU Creation, Group Creation, Reset Password for AD ➢ Users and Moving user from one OU to another OU. ➢ Support the messaging environment in the Cloud (Office 365). ➢ Query Exchange environment using the Office 365 Command online tool. ➢ Primary On-site support for Office 365 issues ➢ Assigned group, file level permissions in Active Directory. ➢ Administration of file/folder/quota and file screening permissions. ➢ Work on and maintain Hyper V and VMware servers. ➢ Install, configure, maintain, and troubleshoot Windows Operating system on physical servers and in virtualized environments. ➢ Resolving the client issues remotely. ➢ Monitoring and troubleshooting services related to issues. ➢ Resolving day to day issues of user’s login. ➢ Production server’s health checkup. ➢ Taking care of space issues in production server. ➢ Installation and sharing of Network printers on network. ➢ Installation/ re-installation, upgrades of operating systems and troubleshooting the networking related problems. ➢ Monitoring and troubleshooting services related to issues.

Installation configuration and Troubleshooting of Windows Server 2012/2012 R2 / 2016/2019. ➢ Install, configure, maintain, and troubleshoot Windows Operating system on physical. ➢ servers and in virtualized environments. ➢ Managing 1300 servers & 300 Physical Servers. ➢ Query Exchange environment using the Office 365 Command online tool. ➢ Primary On-site support for Office 365 issues ➢ Installing configuring and managing file and print Server. ➢ Administration of file/folder/quota and file screening permissions. ➢ Mail Enable user ID creation Modification and Deletion according to Process. ➢ Distribution Group creation and managing add/Remove user according to requirement. ➢ Installation & configuration of ESXi 6.5 ➢ Installation configuration and Troubleshooting of Windows Server 2008/2012,2016,2019. ➢ VM creation and troubleshooting of ESXi Host. ➢ service Pack upgrade and hot fix installations and windows version upgrade. ➢ Taking Care Windows and Exchange related critical calls. ➢ Handling tickets on Snow, E-helpline, Bmc remedy Ticketing tool and closing within SLA period with client confirmation. ➢ Installation and sharing of Network printers on network. ➢ Troubleshooting the issues and providing resolution on time. ➢ Taking Care Windows and Exchange related critical calls. ➢ Production server’s health checkup. ➢ Perform patching operations on regular basis. ➢ Commissioning and Decommissioning of servers. Client: National University of Singapore. HDFC Bank Pvt.Ltd. Role: Windows Server Admin.