Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accreditations and certifications
Timeline
Generic

SINU SUDHAKAR

BENGALURU

Summary

Dynamic leader with a proven track record at PhonePe, adept in Regulatory Compliance and Technology Risk Management. Excelled in cross-functional leadership, steering teams towards 100% compliance in regulatory audits and certifications like ISO 27001. Enhanced operational efficiency significantly, showcasing exceptional stakeholder communication skills and a commitment to excellence.

Overview

20
20
years of professional experience

Work History

Head of Tech Risk and Compliance

PhonePe
BENGALURU
06.2017 - Current
  • Lead and manage cross-functional teams responsible for ensuring compliance with regulatory requirements across technology and product domains, mitigating risk, and maintaining strong governance structures
  • Spearhead the design, implementation, and continuous improvement of Technology Risk Management frameworks, policies, and controls, ensuring alignment with industry standards and regulatory expectations
  • Direct Regulatory Compliance efforts across all aspects of technology operations, conducting regular assessments, audits, and compliance testing to meet legal and regulatory obligations
  • Oversee the Monitoring and Testing of compliance and risk management systems, ensuring timely identification and remediation of compliance gaps and vulnerabilities
  • Coordinate and manage Regulatory Audits, working closely with internal teams and external auditors to ensure thorough preparation, accurate documentation, and smooth execution of audits
  • Develop and deliver Risk Management strategies, identifying potential threats and opportunities to mitigate operational, financial, and technological risks across the organization
  • Collaborate with Product Management teams to ensure that new product features and services are developed in compliance with relevant regulations, minimizing risk exposure
  • Lead the effort to ensure all Certifications (such as ISO 27001, SOC 2, PCI DSS, etc.) are maintained and that organizational practices meet industry certification standards
  • Report to senior leadership, providing insights and strategic recommendations on technology risk, compliance gaps, and overall risk posture
  • Build and maintain strong relationships with regulatory bodies, staying current with evolving regulations and requirements in the tech and financial sectors
  • Successfully led and executed over [X number] of internal audits, ensuring 100% compliance with local and international regulations
  • Implemented a robust Risk Management Framework that reduced operational risk by [X%] over [time period]
  • Coordinated and managed certification efforts for [ISO 27001, SOC 2, etc.], maintaining ongoing certification and audit readiness
  • Introduced a comprehensive Technology Risk Assessment process that improved risk detection and mitigation by [X%]
  • Played a pivotal role in developing and testing new technology solutions for the organization, ensuring full regulatory compliance prior to market launch

Senior Manager - Dubai Operations

Vidal Health TPA Pvt Ltd.
03.2011 - 02.2017
  • Company Overview: TTK Healthcare Services Pvt Ltd - is one of India's leading Third Party Administrators providing services to Health Insurance policy holders across the country
  • Responsible for customer deliverables within TAT
  • Ensuring quality of service to UAE clients, insurers and stakeholders
  • Managing the offshore operational responsibility for Dubai branch that include departments like enrolment, preauthorization, claims management and empanelment of providers
  • Responsible for handling customer escalations, grievances
  • Vendor management
  • Responsible for compliance and ensuring implementation of regulatory requirements
  • Monitoring and ensuring the implementations of change requests raised to software department
  • Review of SOPs and ensuring the revision of process notes at regular intervals
  • Responsible for process improvements thereby increasing operational efficiency
  • Responsible for personal development of team members
  • Ensure continuous training and developmental programmes for the team to improve their skills sets and thereby adding value to productivity
  • TTK Healthcare Services Pvt Ltd - is one of India's leading Third Party Administrators providing services to Health Insurance policy holders across the country

Assistant Manager - Internal Process Control & Compliance

HSBC
Chennai
11.2007 - 03.2011
  • Company Overview: HSBC is the world's local bank, headquartered in London
  • HSBC is one of the largest banking and financial services organizations in the world
  • To improve the efficiency and effectiveness of the collections unit, by ensuring ample focus on Audit of various collection processes within the bank and at the external agencies
  • The role is responsible to ensure higher quality standard in collections by conducting Audit of various processes on a periodic basis and submits findings directly to the line manager
  • The role is expected to conduct Audit on Debt collection agency Management, collections Process at the Branches and Centralized Operations, Dialer Process etc
  • To liaise with agencies in all related data including live sheet, billing files, incentive files, receipts, etc to conduct Audit
  • Will have to make random field visit with the agency staff and make random calls to customer to get feedback on quality of follow-ups done by the DCA
  • Making real and positive contributions to the growth and profitability of the businesses in INM through cost effective Audits, timely Closure of Audit Findings and help Line in streamlining critical processes thereby ensuring minimal error
  • To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
  • HSBC is the world's local bank, headquartered in London
  • HSBC is one of the largest banking and financial services organizations in the world
  • Made sure all debt collection agencies in south comply with all the group standards and maintain foolproof documentation of all the processes involved

Personal Financial Consultant

Standard Chartered Bank
Cochin
01.2006 - 11.2007
  • Company Overview: Standard Chartered is one of the oldest British banks and one of the first global banks to come into India
  • Interact with existing customers, thereby increasing banks book size
  • Cross selling various products offered by the bank as well as third party to customers
  • Providing good banking service to all customers
  • Product knowledge increased and sharpened with every customer meet and now am AMFI certified
  • Independently manage, negotiate & close opportunities so as to meet budgeted targets
  • Independently managed a portfolio of banking customers
  • Standard Chartered is one of the oldest British banks and one of the first global banks to come into India
  • Awarded best performer for highest book value in current accounts in the quarter
  • Awarded best performer for the highest business done in mortgages for the half year

Executive - Distribution

Anand Rathi Securities
Cochin
06.2005 - 01.2006
  • Company Overview: Anand Rathi Securities Pvt
  • Ltd is a leading full service securities firm providing the entire gamut of financial services
  • Independently manage, negotiate & close opportunities so as to meet budgeted
  • Identify business / market opportunities
  • Conceive and recommend business plans to Management
  • Review spread sheets, analysis of financial statements, cash flows and projections as required
  • Documentation: Follow up to ensure ongoing compliance as per approved terms and conditions
  • Review client files and ensure they are constantly updated in line
  • Giving training on field and off field
  • Anand Rathi Securities Pvt
  • Ltd is a leading full service securities firm providing the entire gamut of financial services

Education

Master of Business Administration - Marketing

School of Management And Business Studies
Kottayam
07-2005

Bsc - Mathematics

St Pauls College
Cochin
01.2003

Skills

  • Regulatory Compliance
  • Controls testing and monitoring
  • Technology Risk Management
  • Risk Assessments and Mitigation
  • Regulatory Audits & Certification (ISO 27001, SOC 2, PCI DSS)
  • Product Risk Management
  • Governance, Risk, and Compliance (GRC)tool implementations and Programme
  • Risk Assessment and Mitigation Strategies
  • Cross-functional Leadership
  • Audit Mangement
  • Stakeholder Communication & Reporting

Languages

  • English
  • Hindi
  • Konkani
  • Malayalam
  • Tamil

Personal Information

  • Date of Birth: 09/01/82
  • Marital Status: Married

Accreditations and certifications

  • Certified Internal Auditor - ISO 9001:2008
  • Certified ISO 27001:2005 Lead Auditor
  • IRCA Certified Lead Auditor for BCMS (ISO 22301: 2012)
  • Certified GDPR Implementer
  • Completed certification examination by Insurance Institute of India for Principal Officer
  • Course at IIIMB on Startegic leadership
  • Have represented India's FATF review on behalf of PPI industry

Timeline

Head of Tech Risk and Compliance

PhonePe
06.2017 - Current

Senior Manager - Dubai Operations

Vidal Health TPA Pvt Ltd.
03.2011 - 02.2017

Assistant Manager - Internal Process Control & Compliance

HSBC
11.2007 - 03.2011

Personal Financial Consultant

Standard Chartered Bank
01.2006 - 11.2007

Executive - Distribution

Anand Rathi Securities
06.2005 - 01.2006

Master of Business Administration - Marketing

School of Management And Business Studies

Bsc - Mathematics

St Pauls College

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