SIRAJ AHMAD
Lucknow,Uttar Pradesh
Summary
Dynamic leader with a proven track record at KBR AIRCON AND ELECTRICAL, excelling in branch operations management and customer service. Enhanced profitability and client satisfaction through strategic sales development and relationship building. Skilled in coaching, mentoring, and driving team performance, achieving objectives with innovative solutions. Expertise in staff management and business development, consistently exceeding targets.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Branch Manager
KBR AIRCON AND ELECTRICAL
08.2018 - 02.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Assistant Manager
Motilal Oswal Securities
06.2016 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Associate Sales Manager
IndusInd Bank
02.2015 - 06.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Activation Officer
Uninor Telewing Communication Service Pvt. Ltd.
12.2012 - 12.2014
- Provided exceptional customer service throughout the entire activation lifecycle, consistently receiving positive feedback from clients.
- Assisted in the creation of marketing materials that highlighted key features and benefits of product offerings, leading to increased interest from potential clients.
- Led training sessions for new Activation Officers, sharing best practices and mentoring team members for success in their roles.
- Enhanced client onboarding experience by conducting regular follow-ups to assess satisfaction levels and address any additional needs or concerns.
- Managed multiple projects simultaneously while maintaining strict deadlines, resulting in successful activations for numerous clients.
- Developed strong relationships with key stakeholders, fostering trust and ensuring a smooth activation process.
- Maintained detailed records of all client interactions, ensuring accurate reporting and continuous improvement efforts.
- Reduced customer complaints by enhancing communication strategies and providing timely updates.
Collection Customer Service Representative
Tata Docomo Post Paid Department
08.2010 - 12.2012
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
Computer Operator
Asia Collage Of Engineering
01.2009 - 08.2010
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Processed requests for service from internal and external customers.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
Agency Development Manager
ICICI LOMBARD GENRAL INSURANCE
09.2007 - 01.2009
- Maintained up-to-date knowledge of insurance products, regulations, and best practices to ensure compliance across the agency.
- Managed a team of agents, providing guidance and support to achieve individual and team goals.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Enhanced agent productivity by providing ongoing coaching and feedback on their performance.
- Increased agency revenue by implementing effective sales strategies and training programs for agents.
- Conducted regular performance reviews with agents to identify areas for improvement and establish career goals.
- Assisted in recruiting top talent for the agency, leading to a stronger team capable of exceeding targets consistently.
Education
No Degree - DIPLOMA IN PHARMACY
AWADH COLLEGE OF PHARMACY
BARABANKI 04.2001 -
Bachelor of Education - DIPLOMA
LUCKNOW UNIVERSITY
LUCKNOW 04.2001 -
No Degree - INTERMEDIATE
JANTA INTER COLLEGE KUSHINAGAR
KUSHINAGAR 04.2001 -
No Degree - High School
JANTA INTER COLLEGE SOHANG
KUSHINAGAR 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales Development
Coaching and Mentoring
Employee Development
Business development expertise
Performance Reviews
Team Player
Customer Relationships
Staff Management
Work Prioritization
Timeline
Branch Manager
KBR AIRCON AND ELECTRICAL
08.2018 - 02.2020
Assistant Manager
Motilal Oswal Securities
06.2016 - 08.2018
Associate Sales Manager
IndusInd Bank
02.2015 - 06.2016
Activation Officer
Uninor Telewing Communication Service Pvt. Ltd.
12.2012 - 12.2014
Collection Customer Service Representative
Tata Docomo Post Paid Department
08.2010 - 12.2012
Computer Operator
Asia Collage Of Engineering
01.2009 - 08.2010
Agency Development Manager
ICICI LOMBARD GENRAL INSURANCE
09.2007 - 01.2009
No Degree - DIPLOMA IN PHARMACY
AWADH COLLEGE OF PHARMACY
04.2001 -
Bachelor of Education - DIPLOMA
LUCKNOW UNIVERSITY
04.2001 -
No Degree - INTERMEDIATE
JANTA INTER COLLEGE KUSHINAGAR
04.2001 -
No Degree - High School
JANTA INTER COLLEGE SOHANG
04.2001 -