Microsoft Excel
Sirajuddin Shaikh
Specialist - Operations
Summary
Dynamic operations specialist with Allstate India Pvt Ltd, recognized for enhancing customer satisfaction through innovative training programs and quality assurance initiatives. Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success. Proven analytical thinker with strong problem-solving abilities, adept at improving team collaboration and efficiency. Proficient in Excel, successfully resolved complex claims workflows, achieving significant improvements in accuracy and customer feedback.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Specialist and SME - Operations
Allstate India Pvt Ltd
05.2017 - Current
- Developed and implemented a comprehensive training curriculum that improved team accuracy scores and customer satisfaction.
- Collaborated with cross-functional teams to develop RCPS and solutions to complex problems.
- Developed and implemented a quality assurance program that improved the accuracy of claims.
- Analyzed customer feedback and identified key areas for improvement.
- Resolved and managed workflow of claims within SLA times, resulting in a customer satisfaction.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time-frame.
- Demonstrated excellent time management skills, completing all daily tasks within the assigned time frame
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Improved team collaboration by initiating regular strategy and QA meetings.
- Facilitated workshops and process refreshers for professional development of junior staff members.
- Developed training materials to enhance staff proficiency and productivity.
Education
Bachelor of Science - Chemistry
Poona College of Arts, Science And Commerce
Pune 04.2001 -
HSC -
SCSM Junior College Shrigonda
Shrigonda, Ahmednagar 04.2001 -
SSC -
JVK HighSchool
Kashti, Ahmednagar 04.2001 -
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Decision-making
Time management abilities
Problem-solving abilities
Data analysis
Problem-solving aptitude
Attention to detail
Adaptability and flexibility
Proficient in Excel
Software
Data Cleaning
Power BI
Interests
Playing and watching Cricket
Puzzle games
Projects
1. Easy Bill Recon ( 6 months ) :
Description:
A window based legacy software which is currently being migrated to a web based application. Day to day activities included requirement gathering daily sprints with IT and operations to discuss updates, system testing, preparing documents.
Responsibilities:
- Actively engaged in requirement gathering for upgrading system.
- Overlooked installation and deployment of system.
- Carrying out testing of system and reporting bugs.
- Training team members on new system.
Timeline
Specialist and SME - Operations
Allstate India Pvt Ltd
05.2017 - Current
Bachelor of Science - Chemistry
Poona College of Arts, Science And Commerce
04.2001 -
HSC -
SCSM Junior College Shrigonda
04.2001 -
SSC -
JVK HighSchool
04.2001 -
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