Sirajudheen M A

- Managed daily administrative requests, maintained official records, and ensured accurate documentation and tracking of tasks to support court operations. - Received and processed requests from internal departments and external stakeholders, ensuring appropriate routing and timely follow-up. - Maintained registers, files, correspondence, and case-related documentation in accordance with established procedures. - Coordinated with court staff and relevant departments to facilitate timely processing of documents and administrative requirements, enhancing workflow efficiency. - Monitored pending tasks, maintained status updates, and followed up with relevant personnel to ensure completion within prescribed timelines. - Handled routine enquiries professionally, provided relevant information, and directed requests to the appropriate personnel. - Prepared reports, updated records, and supported daily administrative operations while maintaining confidentiality and accuracy. - Prioritised multiple assignments, managed deadlines, and ensured compliance with established administrative procedures to uphold organisational standards.

• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled photocopying documents, updating files and faxing communications for staff.

- Provided technical support to end users by receiving, logging, tracking, and resolving IT-related incidents and service requests. - Monitored reported issues, prioritised requests by urgency, and coordinated with technical teams for timely resolution. - Maintained accurate records of service requests, troubleshooting activities, resolutions, and pending issues. - Assisted users with hardware, software, network connectivity, system access, and general technical queries. - Followed up on unresolved incidents and escalated complex issues to the appropriate support teams. - Coordinated with internal departments to minimise service disruptions and maintain smooth day-to-day operations. - Prepared service reports and updated issue-tracking records, enhancing performance monitoring and follow-up activities. - Communicated with users on request status and expected resolution timelines, ensuring transparency throughout support activities.

• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Helped customers set up new systems, applications and software.
• Maintained a high level of product knowledge to offer expert advice on technical queries.