Siranjeevi M
Customer Project Manager
Chennai,TN
Summary
PMP Certified Program Management Professional with 20+ years of diverse experience spanning Telecom, Managed Services, Consulting, and System Integration, specializing in Mobile Communications and Digital Services. Results-driven leader with a proven ability to excel in challenging environments by harmonizing technical needs with core business objectives across complex program portfolios. Expertise in end-to-end Solution Delivery, international stakeholder engagement, and leading cross-functional, multicultural teams to achieve measurable business outcomes.
Overview
22
22
years of professional experience
Work History
Customer Project Manager
Ericsson
04.2022 - Current
- Project Planning: Develop project plans, including defining project scope, objectives, timelines, and deliverables.
- Resource Management: Allocate resources effectively, including personnel, budget, and materials, to ensure project tasks are completed on time and within budget.
- Risk Management: Identifying potential risks to the project and developing mitigation strategies to address them. This involves assessing risks, creating contingency plans, and monitoring risk throughout the project lifecycle.
- Stakeholder Management: Communicating with stakeholders to ensure their needs and expectations are understood and addressed throughout the project. This involves regular updates, meetings, and managing feedback.
- Task Assignment and Coordination: Assigning tasks to team members, tracking progress, and ensuring coordination among team members to achieve project goals.
- Quality Management: Ensuring that project deliverables meet quality standards and adhere to relevant regulations and guidelines.
- Budget Management: Monitoring project expenses, ensuring spending stays within budget, and adjusting as necessary.
- Schedule Management: Tracking project timelines, identifying potential delays, and taking corrective action to keep the project on schedule.
- Communication: Facilitating effective communication among team members, stakeholders, and other relevant parties throughout the project.
- Problem Solving: Addressing issues and conflicts that arise during the project, finding solutions, and keeping the project moving forward.
- Documentation: Maintaining accurate project documentation, including plans, schedules, budgets, and reports.
- Closure and Evaluation: Closing out the project, including documenting lessons learned, conducting post-project evaluations, and ensuring that all project objectives have been met.
CPM
Ericsson India Pvt Ltd
01.2022 - Current
Specialist – IN/VAS
Ericsson
05.2010 - 03.2022
- Network Operations: Ensure smooth functioning of telecom network infrastructure, including monitoring network performance, managing network capacity, and optimizing network resources.
- Service Delivery: Oversee the delivery of telecom services to customers, ensuring high service quality, reliability, and availability. This may involve managing service level agreements (SLAs) and coordinating with various teams to resolve service issues promptly.
- Customer Experience: Focus on enhancing the overall customer experience by addressing customer complaints, improving service delivery processes, and implementing measures to increase customer satisfaction and retention.
- Quality Assurance: Implement quality control measures to ensure that telecom services meet industry standards and regulatory requirements. Conduct regular audits and inspections to identify areas for improvement and ensure compliance with quality standards.
- Resource Management: Manage telecom infrastructure, equipment, and resources efficiently to optimize costs and maximize productivity. This includes managing inventory, procurement, and vendor relationships to ensure timely delivery of goods and services.
- Risk Management: Identify and mitigate risks that may impact telecom operations, such as network outages, security breaches, or regulatory non-compliance. Develop contingency plans and security protocols to minimize the impact of potential risks.
- Performance Monitoring and Analysis: Monitor key performance indicators (KPIs) related to telecom operations, such as network uptime, service availability, and customer satisfaction. Analyze performance data to identify trends, patterns, and areas for improvement.
- Team Management: Lead and motivate a team of telecom professionals, providing guidance, training, and support as needed. Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Project Management: Oversee telecom projects from initiation to completion, ensuring that project objectives are met within scope and timeline constraints. Coordinate with cross-functional teams to ensure seamless project execution and delivery.
- Regulatory Compliance: Ensure compliance with telecom regulations, standards, and policies set forth by regulatory authorities. Stay updated on changes in telecom laws and regulations and implement necessary measures to ensure compliance.
Specialist
Ericsson India Pvt Ltd
01.2010 - 01.2022
Asst. Manager
Ericsson India Pvt Ltd
01.2009 - 01.2010
Sr. Support Engineer – T2
Ericsson AB, Libya
01.2008 - 01.2009
Engineer (IN/VAS)
Aircel Cellular Ltd.
01.2007 - 01.2008
Technical Support Engineer
Ericsson India Pvt Ltd (Contract with Day N Day services Pvt. Ltd.)
01.2004 - 01.2007
Education
MBA - Systems Management
University of Madras
Chennai 04.2001 -
Skills
Extensive experience in Telecommunication, specializing in handling customer-related technical issues and project management
Program & Project Leadership
- Directed end-to-end delivery of critical transformation programs (CCN, EMM Modernization, and ECMS software upgrades) across the PAN India network of Bharti Airtel, managing senior management customer teams effectively.
- Managed full project lifecycle for complex System Integration initiatives, from conceptualization, pre-sales, budgeting, and planning, through to development, deployment, acceptance, and post-deployment maintenance/support.
- Successfully delivered multiple high-stakes Bharti programs, including the 3G network launch, capacity augmentation, charging system upgrades, subscriber port-in migration, and Extreme to Cisco switch migration, achieving high quality against tight regulatory and customer deadlines.
- Strategically interfaced with global product development units, the Global Service Delivery Unit, and third-party (3PP) vendors/sub-contractors to define and deliver customer-specific solutions.
Global & Operational Excellence
- Provided international consultancy and project support, including key engagements with Bhutan Telecom (a Government Operator) and involvement in Ericsson Market Areas and Regions (Middle East).
- Managed and led teams across diverse geographic locations and cultures within India and internationally, fostering collaboration and maximizing team performance.
- Instrumental in driving operational excellence and network improvement initiatives, resulting in multiple accolades, including Excellence Awards, Best Employee Awards, and ACE Awards.
- Recognized by peers and superiors for consistently delivering successful project rollouts, significantly reducing outages, and maintaining rigorous quality standards throughout deployment.
- Mentored and coached both Ericsson and customer teammates, contributing to enhanced capability development and organizational growth.
Timeline
Customer Project Manager
Ericsson
04.2022 - Current
CPM
Ericsson India Pvt Ltd
01.2022 - Current
Specialist – IN/VAS
Ericsson
05.2010 - 03.2022
Specialist
Ericsson India Pvt Ltd
01.2010 - 01.2022
Asst. Manager
Ericsson India Pvt Ltd
01.2009 - 01.2010
Sr. Support Engineer – T2
Ericsson AB, Libya
01.2008 - 01.2009
Engineer (IN/VAS)
Aircel Cellular Ltd.
01.2007 - 01.2008
Technical Support Engineer
Ericsson India Pvt Ltd (Contract with Day N Day services Pvt. Ltd.)
01.2004 - 01.2007
MBA - Systems Management
University of Madras
04.2001 -