Sireesha Peddineni
Tirupathi,Andhra Pradesh
Summary
I am a passionate and motivated Customer Success Professional with over 6 years of diverse experience spanning business development, account management, market research, and enterprise product support in the Ecommerce SaaS industry.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Analyst
KLEVU - A Division of Athos
04.2022 - Current
- Managed a team of Market Analysts
- Uncover opportunities for customer product use improvement, to create more value for customers
- Help drive product adoption and usage to resolve challenges and facilitate renewals
- Identify upsell and cross sell opportunities
- Onboarding and training customers with KMC (Klevu Merchant Centre) application and monitor usage
- Improve client retention with regular customer communication
- Completed Customer Audit Reports for wider CSM team
- Shadowed QBRs (Quarterly Business Reviews) to support wider customer success team
Market Analyst
KLEVU - A Division of Athos
01.2021 - 04.2022
- Audited ecommerce websites, making detailed reports about website performance, linking issues to product solutions
- Worked with sales and partnerships teams to help open or close deals using report insights, consistently meeting or exceeding personal quotas
- Completed Audit Reports on time, even with tight deadlines
- Responsible for generating high quality audit leads to meet the required quota
Business Development Representative
UNBXD Software Solutions
05.2019 - 12.2021
- Managed daily outreach activities, including cold calls, emails
- Utilized CRM tools (Salesforce, HubSpot) to track lead activity, manage follow-ups, and generate performance reports
- Supported the lead generation team by conducting research on potential leads and assisting with data entry and CRM management
- Created and managed email marketing campaigns that resulted in an increase in lead engagement
- Automated outreach processes using tools like HubSpot and Mailchimp, resulting in reduction in manual tasks and increased outreach efficiency
Internship
SUVISION HOLDINGS PVT LTD
06.2018 - 07.2018
- Profiling of clients according to the transactions and client preferences
- Assisting clients regarding their financial planning and investment habits
- Collecting and cleansing lead data, and updating it into the CRM
- Maintaining and updating company website content and social media
Education
Post Graduate Diploma in Management - Marketing & Finance
MATS Institute of Management & Entrepreneurship
Bengaluru, India04-2019
B.com - Taxation
Sri Krishna Devaraya University
Anantapur, India05-2017
Skills
- Leadership & Team Management: Experienced in leading high-performing teams, comfortable working with teams remotely across different regions and cultures
- Customer Success: Analyzing customer accounts and suggesting strategic changes to drive growth
- Ecommerce and Enterprise Expertise: Familiar with ecommerce technology and SaaS platforms
- Business Development & Sales Support: Strong background in lead generation, cold outreach, and sales enablement
- CRM & Marketing Automation Tools:Proficient in using tools like Salesforce, HubSpot for managing leads, tracking customer engagement, and automating outreach processes to improve efficiency
- Data Analysis & Reporting:
Experienced in creating customer audit reports, tracking product usage, and using insights to recommend strategic improvements for customer growth and success
Timeline
Senior Customer Success Analyst
KLEVU - A Division of Athos
04.2022 - Current
Market Analyst
KLEVU - A Division of Athos
01.2021 - 04.2022
Business Development Representative
UNBXD Software Solutions
05.2019 - 12.2021
Internship
SUVISION HOLDINGS PVT LTD
06.2018 - 07.2018
Post Graduate Diploma in Management - Marketing & Finance
MATS Institute of Management & Entrepreneurship
B.com - Taxation
Sri Krishna Devaraya University
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