Sireesha Salvadi
Hyderabad
Summary
Accomplished Assistant Manager at GUS Education with expertise in operational management and team leadership. Proven track record in recruitment and process improvement, fostering professional growth and effective communication. Adept at aligning organizational objectives with stakeholder needs, driving success through KPI development and customer relationship management.
Overview
12
12
years of professional experience
Work History
Assistant Manager
GUS Education
Hyderabad
10.2018 - 05.2025
- Oversee daily operations in Admissions team to ensure smooth functioning and high-quality service delivery.
- Manage and mentor staff, fostering professional growth and enhancing teamwork.
- Implement strategic plans that drive operational efficiency and improve educational services.
- Maintain strong communication with stakeholders to align organizational objectives.
- Analyze performance metrics to identify areas for improvement and develop actionable solutions.
- Worked on development and improvement of process.
- Was part of designing KPI's for Admission process.
Team Lead
GUS Education India
01.2021 - 01.2022
- Led a team to enhance operational efficiency and improve customer satisfaction.
- Developed and implemented strategic plans to meet organizational goals.
- Mentored team members to foster professional growth and effective communication.
- Analyzed performance metrics to identify areas for improvement.
- Coordinated cross-functional collaboration to optimize workflow processes.
- Work Allocation to the team and set daily targets.
- Maintain the shrinkage of the team.
- Ensure that all teams coordinated and worked together while handling high workflow.
- Ensure the team is maintaining their quality and achieving the targets that are assigned.
- Quality checking and feedback provided to the team members.
- Monthly one-on-one are driven to motivate and develop the skill of the team members.
- Trained the new hires on the process and the new updates.
- Coordinated with Operations manager and Clients in highlighting required process changes.
Sr, Admission officer, Process Trainer
GUS Education India
07.2020 - 12.2020
- Developed and implemented training programs for process improvement, enhancing team productivity.
- Monitored performance metrics to ensure adherence to quality standards and operational efficiency.
- Conducted regular feedback sessions, fostering a culture of continuous improvement among team members.
- Collaborated with management to identify training needs and optimize onboarding processes.
- Trained closely 6 - 7 batches with the overall headcount of 50-60 new hires.
- Analyzed admission data to identify trends, informing strategic planning and decision-making.
Sr. Admission Officer
GUS Education India
12.2019 - 07.2020
- Primary Role was to Learn, Understand and Train the new staff.
- Quality Checking - Audit, and the Point of contact for all new and existing staff on the process.
- Documenting the new process updates in the process manual and share it with the team.
- Prepared assessment and training modules.
Jr. Admission Officer
GUS Education India
10.2018 - 11.2019
- Verification of Student documents.
- Followup with the required documents and provide admission to the student in the university they are applying for.
- Understanding the requirements of the university and filter the student documents and send the offer letters to the student.
Associate
Amazon
03.2016 - 05.2018
- As an Associate at Amazon, engaged in various operational tasks that contributed to the smooth functioning of the logistics and supply chain processes.
- Responsibilities included maintaining inventory accuracy and ensuring timely order fulfillment.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Moved to different processes according to the business requirement worked as an Escalation supervisor, Search and Rescue (Account Security).
Associate
Hindhuja Global Services
03.2013 - 02.2015
- During tenure as an Associate at Hindhuja Global Services, focused on providing excellent customer support and resolving client issues effectively.
- This role required strong communication skills and the ability to work under pressure to meet customer needs.
- Achieved high customer satisfaction ratings through effective problem-solving and service delivery.
- Participated in training sessions to enhance product knowledge and improve service quality.
- Assisted in developing new procedures aimed at improving operational efficiency.
- Submitting and appealing of claims to insurance.
- Follow up on the Payment pending from the patient and Insurance.
- Payment Collections.
- Maintaining privacy of patient records.
- Working over the medical codes and understanding the value of a particular claim coded.
Education
Master of Business Administration -
Osmania University
06.2014
Bachelor of Commerce -
Osmania University
06.2012
Skills
- Operational Efficiency
- Recruitment and hiring
- Team Leadership
- Effective Communication
- Time Management
- Strategic Planning
- Operational management
- KPI development
- Process improvement
- Customer relationship management
Websites
Timeline
Team Lead
GUS Education India
01.2021 - 01.2022
Sr, Admission officer, Process Trainer
GUS Education India
07.2020 - 12.2020
Sr. Admission Officer
GUS Education India
12.2019 - 07.2020
Assistant Manager
GUS Education
10.2018 - 05.2025
Jr. Admission Officer
GUS Education India
10.2018 - 11.2019
Associate
Amazon
03.2016 - 05.2018
Associate
Hindhuja Global Services
03.2013 - 02.2015
Master of Business Administration -
Osmania University
Bachelor of Commerce -
Osmania University
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