Simran Sirgawker
Ahmedabad
Summary
I'm a customer service professional with over 8 years of experience, focused on improving the customer experience and helping businesses succeed. Known for my strong communication skills and creative problem-solving, I enjoy working in teams where I can really make a difference. I'm passionate about providing great service and always looking for ways to improve processes and go above and beyond for customers.
Overview
9
9
years of professional experience
Work History
Client Onboarding Manager
Entigrity Private LTD.
Ahmedabad
11.2021 - Current
- Worked as an Onboarding Manager, interacting with US and Canada accounting firms (CPA firms) and providing them with offshore staff.
- Conducted conference video calls with clients for job description details and requirements, then obtained resumes from internal candidates, and arranged interviews with clients. Assisted in onboarding clients.
- Serve as the primary point of contact for clients during the onboarding process.
- Build and maintain strong relationships with clients, understanding their needs and expectations.
- Work closely with internal teams, including finance, operations, and IT, to ensure all client requirements are met.
- Facilitate problem-solving and support within the organization, as needed.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintain accurate records of client interactions and onboarding progress.
- Conduct thorough assessments of client needs to tailor onboarding processes and services accordingly.
- Identify any potential challenges or roadblocks and proactively address them.
- Monitor onboarding progress and performance metrics, reporting results to senior management.
- Resolved problems, improved operations, and provided exceptional service.
- Hired candidates from Big 4.
- Conducted company inductions of new joinings.
Senior Technical Advisor
Vodafone Shared Services
Ahmedabad
11.2019 - 10.2021
- Provided comprehensive technical support for the New Zealand process CFT (Complex Fixed Tech) process, managing inquiries related to broadband, TV, and mobile services.
- Troubleshot and logged faults across multiple platforms (B2B, iRemedy, Oracle, TechSee, LogMeIn, and other Chorus portals), ensuring comprehensive resolution for customers.
- Delivered timely service to prioritize and address customer needs effectively.
- Oversaw the prompt replacement of damaged or missing products, ensuring customer satisfaction.
- Identified and resolved issues related to associates, tools, and service delivery, as indicated by statistical reports.
- Stayed informed about product and service updates to provide accurate information to customers.
- Offered exceptional customer service by leveraging extensive product knowledge to create positive and welcoming experiences.
- Followed up with customers on resolved issues to uphold high standards of service quality.
- Responded promptly to inquiries and requests from prospective customers.
- Cross-trained to provide backup support for organizational leadership as needed.
Customer Service Executive
IndiGo Airlines
Ahmedabad
09.2016 - 10.2019
- Facilitate efficient check-in for passengers at domestic airports.
- Verify passenger identification and travel documents.
- Assist passengers with international check-in processes, including passport verification.
- Ensure compliance with customs and immigration requirements.
- Verify and collect necessary travel documents (visas, health certificates) for international travel.
- Coordinate with immigration and customs officials for smooth passenger processing.
- Assist in training new staff on both domestic and international protocols.
- In-depth knowledge of domestic and international travel regulations.
- Strong intercultural communication skills.
Career Counselor
NIIT Ahmedabad
Ahmeabad
04.2016 - 09.2016
- Collaborate with graduates and postgraduates to identify and recommend appropriate career paths and field opportunities.
- Engage with students to gain insight into their needs and provide exceptional service.
- Organize and conduct one-on-one meetings to explore career options tailored to clients' skills, strengths, and preferences.
- Support individuals in setting, assessing, and achieving their professional and personal goals to enhance their confidence and employability.
Education
Bachelor of Business Administration -
National college of commerce
Ahmedabad2018
Higher Secondary School Certificate -
Nelson High School
Ahmedabad2015
Secondary School Certificate -
Nelson High School
Ahmedabad2013
Skills
- Strong communication and interpersonal skills
- Proficiency in project management and organizational skills
- Ability to manage multiple clients and priorities simultaneously
- Problem-solving and conflict resolution abilities
- Adaptability and flexibility in changing environments
- Critical thinking and analytical skills
- Team collaboration and leadership abilities
- Time management and prioritization skills
- Attention to detail and accuracy
- Negotiation and persuasion skills
- Creativity and innovation in approach
- Emotional intelligence and empathy
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Client Onboarding Manager
Entigrity Private LTD.
11.2021 - Current
Senior Technical Advisor
Vodafone Shared Services
11.2019 - 10.2021
Customer Service Executive
IndiGo Airlines
09.2016 - 10.2019
Career Counselor
NIIT Ahmedabad
04.2016 - 09.2016
Bachelor of Business Administration -
National college of commerce
Higher Secondary School Certificate -
Nelson High School
Secondary School Certificate -
Nelson High School