Sirichandana Chokkalla
Mancherial
Summary
Dynamic Chat Support Representative with a proven track record at BBSREE, known for enhancing customer satisfaction through expert management of CRM software and exceptional interpersonal skills. Demonstrated ability to swiftly resolve customer issues, resulting in significantly improved satisfaction ratings. Proficient in multitasking while maintaining professionalism under pressure, leveraging strategic decision-making and efficient typing skills to optimize customer interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Chat Support Representative
BBSREE
Mancherial
04.2023 - 04.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assessed customer satisfaction levels throughout the interaction process.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Vignana Bharathi Institute Of Technology
Hyderabad, India04-2024
High School Diploma -
Narayana Junior College
Hyderabad, India03-2020
High School Diploma -
Sri Chaithanya High School
Mancherial, India04-2018
Skills
- Skilled in CRM Software Usage
- Efficient Typing Skills
- Strategic Decision-Making
- Customer relationship management
- Client assessment
- Interpersonal skills
- Written communication
- Teamwork skills
- Task prioritization
- Recordkeeping strengths
- Multitasking capacity
- Order documentation
- MS office
- Calm and professional under pressure
- Multitasking
Affiliations
- Singing
- Practicing calligraphy
- Dancing
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Korean
Beginner (A1)
A1
Certification
- Internship certification with cloud computing
- Internship certification with cybersecurity
Timeline
Chat Support Representative
BBSREE
04.2023 - 04.2024
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Vignana Bharathi Institute Of Technology
High School Diploma -
Narayana Junior College
High School Diploma -
Sri Chaithanya High School
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