Sirigiri Sharanya

To work for a growth-oriented position that gives enough scope to sharpen my skills as per the latest demands, at the same time to work towards growth and success of the organization by putting the best of my skills and abilities.

• Resolved escalated inquiries and complaints requiring special handling, forwarded by management and senior business leaders.
• Provided quality assurance by auditing files in a timely and efficient manner within stipulated guidelines to ensure compliance with company and investor requirements.
• Facilitated training sessions for new employees and served as a team resource to processors on department processes.
• Independently responded to complaints escalated to the highest level
• Conducted regular reviews of returned audits and delivered monthly presentations on trending errors.
• Interacted with the immediate Escalations team to supervise day-to-day activities of the support Escalations team.

• Received Champion Awards and Manager Spotlight Awards for exemplary performance in handling projects and preparing reports.
• Earned "Shared Success" awards from Floor Manager for achieving 100% accuracy in quality and sharing best practices to enhance process efficiency.
• Received accolades from Stateside Line of Business partners for consistently achieving high volumes and accuracy.
• Served as Engagement SPOC (Single Point of Contact) for the team, fostering team spirit and coordination.
• Engaged in Organizational Level Competitions, showcasing skills and representing the company on a broader platform.