Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SIRIRAT MONDAL

KOLKATA

Summary

Smart working employee with relevant computer and telephone handling skills, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Thai Language Expert

Teleperformance
Gurugram
04.2023 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Consular Assistant

Royal Thai Consulate-General, Kolkata, India
Kolkata
09.2018 - 03.2023
  • Scheduled appointments for customers seeking consular services at the embassy and consulate.
  • Compiled statistical data on consular activities for internal review purposes.
  • Conducted background checks on applicants prior to granting a visa or entry into the country.
  • Organized and maintained diplomatic correspondence files.
  • Coordinated with embassies and consulates worldwide regarding visas, passports, and other matters.

Restaurant Hostess

Carnival Cruise Lines
Miami
01.2012 - 07.2016
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Restaurant Server

Carnival Cruise Lines
Miami
12.2008 - 01.2012
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Followed up on guest requests in a timely manner.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.

Restaurant Captain

Evason Hideaways Resort and Spa
Hua Hin
02.2006 - 01.2007
  • Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
  • Monitored customer service standards and provided feedback to staff when necessary.
  • Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.
  • Trained new hires on restaurant operations such as order-taking processes, POS systems usage.

Education

Bachelor of Arts - Tourism Industry

Rajabhat Nakhon Pathom University
Nakhon Pathom
01-2004

Skills

  • Planning
  • Task Prioritization
  • Team Management
  • Friendly, Positive Attitude
  • MS Office
  • Conflict Resolution

Languages

Thai
First Language
English
Proficient (C2)
C2

Timeline

Thai Language Expert

Teleperformance
04.2023 - 07.2024

Consular Assistant

Royal Thai Consulate-General, Kolkata, India
09.2018 - 03.2023

Restaurant Hostess

Carnival Cruise Lines
01.2012 - 07.2016

Restaurant Server

Carnival Cruise Lines
12.2008 - 01.2012

Restaurant Captain

Evason Hideaways Resort and Spa
02.2006 - 01.2007

Bachelor of Arts - Tourism Industry

Rajabhat Nakhon Pathom University

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SIRIRAT MONDAL