Sirisha Bharathi

• Have led different tax application products
• Collaborated with users and stakeholders to understand business and technical requirements and work to enhance the products along side with Development team.
• Working with the development teams to make sure all the issues, intake items are considered in Sprints and major releases
• Involved in all major Deloitte application patch releases with the Development team as a part of functional and bug/problem/UAT testing
• Reporting all the bugs and validating the existing bugs were resolved in present releases and providing signoff
• Working with stakeholders, different cross functional teams on product related issues and enhancements
• Validating Stage and lower environments before moving on to the Production environment
• Good knowledge in Software Development Life cycle and Agile methodologies.
• Creating User Stories, responsible in documenting PRD & BRD's
• Following the correct escalation process for the major incidents both functional escalation and hierarchical escalation
• Manage, create and maintain knowledge management articles, communicating new knowledge base articles
• Provide guidance and training on ITSM best practices for problem management and effective tool usage
• Trained new hires on the process and technical procedures.

Project 1: ICON

Responsibilities:

● Process telephony moves, adds and change requests for all ICON global Offices.

● Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

● Programming extension for Nortel desk phones and Avaya softphones. Troubleshooting Nortel desk phone types like 1120, 2004, 2002, 2033 and Avaya 2050 softphone and creating Voice mail accounts.

● Troubleshooting issues on external calls, call forwarding, change of TN, invalid nodes, name changes, resetting voice mail password.

● Handling mobility for US and EU locations with various carriers like AT&T, Verizon, Rogers and Vodafone

Project 2: Service Desk

Responsibilities:

● Worked on Avaya PBX, gateways, CMG, clan, IPSI, analog and digital card types of servers etc.

● Monitoring and troubleshooting on all CM Alarms, Server Alarms and Messaging Alarms.

● Troubleshooting on alarms related to media-gateways and trunk related issues and monitoring the status of the same.

● Monitoring and troubleshooting alarms related to Session Manager.

● Timely follow-up with the customers and resolving the issues based on the requirement of the customers

● Monitoring the technical progress on the cases and escalating them to the next level if needed to research more on the issue and learn all the work done by the team to gain more knowledge technically.

• Working with various clients, Understanding the requirements and sourcing the candidates through various job portals and building the relationship
• Responsible for end-to-end recruitment
• Initial screening, cold calling
• Keeping in touch with candidates and giving them timely feedback
• Responding to client queries
• Negotiating pay rates/salary with candidates.