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Sirisha Kandavalasa
Customer Success | Customer Retention | Customer Support Professional
Hyderabad,TG
Summary
Customer Success and Customer Retention professional with 5 years of overall experience, including 2.5+ years in managing US-based clients in a Customer Success/Client Relationship role. Skilled in handling customer queries, improving retention, and ensuring high customer satisfaction through proactive engagement and issue resolution. Strong background in customer support, service delivery, and problem-solving in fast-paced environments. Currently seeking opportunities in Customer Success, Customer Support, and Client Relationship roles in India and UAE (Dubai), with a focus on delivering excellent customer experiences and driving long-term client satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
3
3
Languages
Work History
Customer Success Manager
Pranathi Software Services & Vitel tele services Pvt Ltd
Hyderabad
02.2023 - Current
- Manage end-to-end customer relationships for existing business clients.
- Acted as primary contact for customer queries, service requests, and escalations, ensuring prompt resolution.
- Build strong long-term relationships with key customer stakeholders.
- Monitor customer accounts to improve customer satisfaction and retention.
- Monitored customer accounts, enhancing satisfaction and retention through proactive engagement.
- Managed account renewals and supported retention initiatives, strengthening long-term customer loyalty.
- Identify opportunities to strengthen customer relationships and contribute to business growth.
- Work closely with service delivery, operations, and technical teams to ensure seamless customer support.
- Maintain strong client engagement through proactive communication and relationship management.
Jr. Customer Care Executive
Rehlat Online Services Pvt. Ltd
Hyderabad
05.2022 - 01.2023
- Responded to customer queries via email, ensuring prompt resolution of issues.
- Resolved customer concerns while maintaining high customer satisfaction.
- Resolved customer concerns, achieving high satisfaction ratings and fostering loyalty.
- Coordinated with internal teams to ensure smooth customer experience.
- Escalated complex issues to relevant departments for quick resolution.
- Maintained professional communication throughout the customer journey.
- Collected and analyzed customer feedback to identify areas for service enhancement.
Customer Service Agent
Bhadra International India Pvt. Ltd
Hyderabad
08.2019 - 06.2020
- Provided exceptional customer service during airport check-in and boarding operations to enhance passenger satisfaction.
- Assisted passengers with ticketing, baggage, and travel-related queries to ensure a seamless travel experience.
- Assisted passengers with ticketing, baggage, and travel-related queries.
- Handled customer interactions professionally in a fast-paced environment.
- Collaborated with airport teams to provide a smooth travel experience.
- Managed customer interactions professionally in a fast-paced environment to uphold service quality and efficiency.
Education
Bachelor of Arts - Public Administration, Politics, Sociology
Andhra University
Visakhapatnam, India02-2025
Skills
Customer Focus
Customer Retention
Client Relationship Management
Escalation Handling
Effective Communication
Problem Solving
Team Collaboration
Adaptability
Analytical Thinking
Attention to Detail
Accomplishments
Employee of the Month | August 2019 | Bhadra International India Pvt. Ltd.
Recognized for outstanding performance, exceptional customer service, and consistently delivering a positive passenger experience.
Certificate of Appreciation | Bhadra International India Pvt. Ltd.
Awarded for successfully managing voluntary boarding during an overbooked flight by effectively communicating with passengers, resolving concerns, and ensuring a smooth boarding process while maintaining high customer satisfaction.
Certification
Advanced Certificate in Aviation, Hospitality & Travel & Tourism
Timeline
Customer Success Manager
Pranathi Software Services & Vitel tele services Pvt Ltd
02.2023 - Current
Jr. Customer Care Executive
Rehlat Online Services Pvt. Ltd
05.2022 - 01.2023
Customer Service Agent
Bhadra International India Pvt. Ltd
08.2019 - 06.2020
Advanced Certificate in Aviation, Hospitality & Travel & Tourism
06-2019
Bachelor of Arts - Public Administration, Politics, Sociology
Andhra University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)