Summary
Overview
Work History
Education
Skills
Singing and Sports
Languages
Timeline
Generic
Sirjana Bhujel

Sirjana Bhujel

chennai

Summary

Dynamic retail professional with a proven track record at Louis Philippe, excelling in stock management and customer relations. Enhanced operational efficiency through strategic process improvements and staff supervision, driving sales growth and fostering a motivated team environment. Recognized for exceptional problem-solving skills and commitment to delivering outstanding customer service.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Louis Philippe
03.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.

Assistant Manager Trainee

Mango Mango
08.2022 - 02.2023
  • Managed opening and closing procedures.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined clear targets and objectives and communicated to other team members.

Senior Customer Care Associate

Reliance Retail
04.2019 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree - Art Education

Independent Golden Jubilee Higher Secondary School
Pasighat, India
01-2015

Skills

  • Stock management
  • Billing
  • Shift scheduling
  • Store organization
  • Store opening and closing
  • Work Planning and Prioritization
  • Business development and planning
  • Sales growth
  • Loss prevention
  • Process improvements
  • Relationship building and management
  • Stock rotations
  • Pivot tables
  • Display setup
  • Human resource policies
  • Staff supervision
  • Cash auditing
  • Time management
  • Team management
  • Customer relations
  • Goals and performance
  • POS systems operations
  • Upselling and cross selling
  • Customer service and engagement
  • Records maintenance
  • Marketing and promotions
  • Inventory counting
  • Database management
  • Store operations
  • Order management
  • Vendor management
  • Operations
  • Sales techniques
  • POS systems
  • Issue resolution
  • Staff management
  • Problem-solving
  • Customer service
  • Sales strategies
  • Motivational techniques
  • New hire training
  • Team building and leadership
  • Inventory control
  • Retail operations

Singing and Sports

Singing
Singing is one of my favorite hobbies. It allows me to express emotions, relax, and connect with others through music. I enjoy singing both alone and in group settings like choirs or karaoke with friends. Whether it’s Bollywood or folk music, singing helps me improve my vocal skills and boosts my confidence.


Sports
I’m also passionate about sports. They keep me active, healthy, and teach me discipline and teamwork. I enjoy playing [insert specific sports you like, e.g., kabaddi,cricket, badminton, etc.], and I often watch major tournaments to follow my favorite teams and athletes. Sports energize me and offer a fun way to stay fit and challenge myself.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Bengali
Elementary (A2)
Assamese
Upper intermediate (B2)

Timeline

Assistant Store Manager

Louis Philippe
03.2023 - Current

Assistant Manager Trainee

Mango Mango
08.2022 - 02.2023

Senior Customer Care Associate

Reliance Retail
04.2019 - 07.2022

No Degree - Art Education

Independent Golden Jubilee Higher Secondary School

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Sirjana Bhujel