SIRSHEL KOLKAR

Greeted Guests and provided boarding instructions.

Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Greeted and assisted guests with variety of inquiries, promoting service standards.

Handling Transportation for Guest to Drop Hotel

Coordinate with Guest for Smooth Arrivals and Departures

• Assistance for VIP guests for smooth processing of arrivals and departures
• Making sure that VIP guests are comfortable in the lounge
• Making sure that VIP guest checks in or checks out without any obstacles
• To deal with any enquires regarding the flights
• To replenish food and beverage displays as needed to take care of guests with reduced mobility
• To co-ordinate with the boarding gate staff when the guest leaves the lounge

• Determined needs of visitors and provided information or solutions
• Answered office phone and emails to schedule appointments, answer questions and document information
• Handled payment processing and provided customers with receipts and proper bills and change
• Welcomed large volume of guests and improved overall customer service.