Ankur Sinha
Bangalore
Summary
Customer-focused professional with over 8 years of experience in network engineering, high-touch operations management, and project management. Proficient in driving customer success through strategic engagement, technical support, and relationship management. Adept at leading teams, managing complex projects, and delivering exceptional service to enhance customer satisfaction and retention. Strong communicator and problem-solver with a proven track record of achieving operational and business goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
High Touch Operations Manager
Cisco Systems
01.2021 - 04.2024
- Managed high-touch customer engagements, ensuring seamless operations and high levels of customer satisfaction.
- Acted as single point of contact for strategic accounts, coordinating with internal teams to resolve complex technical issues.
- Provided proactive support and guidance to customers, helping them optimize their Cisco solutions.
- Conducted regular operational reviews and performance analysis, identifying areas for improvement.
- Developed and maintained strong relationships with key stakeholders, both internally and externally.
- Facilitated customer onboarding, training, and adoption of Cisco products and solutions to maximize value.
- Improved customer satisfaction scores through proactive engagement and effective issue resolution.
- Successfully managed 4 strategic accounts, ensuring high levels of customer retention and loyalty.
- Recognized for exceptional customer service and operational management.
Customer Technical Support Engineer
Cisco Systems
10.2015 - 12.2021
- Provided technical support and troubleshooting for network infrastructure, including Cisco routers, switches, and firewalls.
- Led a team of network engineers, overseeing daily operations, task assignments, and performance evaluations.
- Managed network installations, configurations, and maintenance to ensure optimal performance and reliability.
- Monitored network performance and security, implementing measures to prevent and resolve issues.
- Collaborated with cross-functional teams to support IT projects and initiatives.
- Created and maintained detailed network documentation and reports.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Manipal Institute of Technology
Manipal 05.2011 - 06.2015
Skills
Routing Protocols
Cisco IOS and IOS-XE Architecture
SD-WAN
MS Excel, PowerPoint, PowerBi
Performance monitoring
Schedule Management
Technical and proposal presentations
Customer focus and collaboration
Project planning and stakeholder communication
Certification
CCNA R&S
Timeline
High Touch Operations Manager
Cisco Systems
01.2021 - 04.2024
Customer Technical Support Engineer
Cisco Systems
10.2015 - 12.2021
Bachelor of Technology - Electrical And Electronics Engineering
Manipal Institute of Technology
05.2011 - 06.2015
CCNA R&S
CCNP (ENCOR)
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