SISTA S K KALYAN
Bangalore
Summary
Data-driven Product Manager with 10+ years of experience transforming business strategy into user-centric products across diverse industries (Retail, E-commerce, F&B, Banking & Insurance). Passionate about leveraging AI to optimize product experiences. Successfully transitioned from Business Analyst, utilizing strong analytical and communication skills to lead product vision, roadmap, and UX. Agile expert, adept at translating complex needs into innovative strategies that drive growth. Proven ability to bridge the gap between technical and business stakeholders, fostering collaborative environments for high-impact solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product & Customer Sucess - Manager
Quinta Systems Pvt ltd
Bangalore
03.2021 - Current
- Conducted daily scrums with 3 scrum teams comprised of Developers, QA, UI / UX & Product Teams).
- Coordinated with multiple business stakeholders, Product Managers, Development & Testing leads to prioritize deliverables.
- Coached multiple teams on scrum practices and to develop project / product charts.
- Evaluated and Prioritized the Sprint backlogs.
- Led 20+ agile ceremonies, including sprint and increment planning, readouts & retrospectives.
- Tracked sprint metrics & built 2 self-managing teams capable of achieving release goals and delivery objectives following scrum principles.
- Promoted the adoption of Scrum and agile practices within the organization, sharing knowledge and best practices leveraging JIRA tool.
- Ensured user stories were verified, validated and well defined & ready to be worked on by the team.
- Documented the key concept notes (Specification / Documentation) for product enhancements and reviewing & validating the requirements.
- Proposed & implemented the best feasible features required for the product(s) by understanding the business flow, functionalities, and market research.
- Prepared business & Functional Requirements documents
- Performed the VOC activity (Voice of customers) regularly across regions (PAN India).
- Competitor Products analysis.
- Trained the Customer Success & Support teams and Sales team for every release.
- Preparation of User manuals and SOP's for the latest releases.
Senior Business Analyst & Customer Success
Nukkadshops technologies pvt ltd
Hyderabad
06.2018 - 01.2021
- Preparation of approach documents, Use cases, BRD, FRS, SRS, SOP's, Blue Print documentations and Proposal Documentations.
- Provide SME, in-depth knowledge of Vendor Management program, drive and identify additional opportunities with stakeholders for enhancements.
- Heading product team and reviewing the specification documents and suggesting the best feasible features required for the NS POS (in house product for retail industry).
- Capturing requirements necessary for warehouse and inventory management products from various retail market vendors.
- Preparation of sprint plans and sprint goals.
- Preparation of release notes, user manuals for every sprint releases.
- Production support and field level support for various customers calling in for queries related to the NS POS usage and best practices.
- Interacting with customers on a regular basis for the feedbacks and enhancements of the products.
- Maintaining the records of the most frequent issues faced by the customers and fixing their issues by providing knowledge base articles and user manuals.
- Collecting feedbacks from the customers and regularly following up for the newer production releases.
- Testing the complete system i.e., performing UAT before each release.
- Helping the customers for a smooth and easy onboarding process into the systems.
- Conducting training sessions to the customers along with the sales executives and field level support agents across India.
Senior Business Analyst
Bartronics India Limited
Hyderabad
06.2017 - 06.2018
Business Analyst
Analytix Data Services
Hyderabad
07.2016 - 02.2017
Business Analyst Trainee
Value Momentum Software Services
Hyderabad
04.2015 - 05.2016
Technical Support Executive
Infinite Computer Solutions
Bangalore
12.2013 - 01.2015
Education
Bachelor of Technology - Information Technology
JNTU, Hyderabad
06.2013
Skills
- Artificial Intelligence
- Machine Learning & Deep Learning
- Natural Language Processing (NLP)
- Data Annotation
- UI / UX Design Principles
- JIRA
- Agile Methodologies
- Product Roadmapping
- Market research
- Product Management
- Product Lifecycle Management
- Customer Success
- Presales
- Scrum Master
- Project Management
- Key accounts and territory management
Accomplishments
- Impressive First Impression, Bangalore, 04/2021, 04/2022
- Star Performer - Product & Sales Support, Bangalore, 04/2022, 04/2023
Certification
- AI for Product Management, 02/2024, https://www.credly.com/badges/ad0a54e5-f772-470d-8478-325e5530d96e/linked_in_profile
- Product Management, 02/2024, https://www.credly.com/badges/c62ea866-89b5-43e2-a2fb-378b73d9ce5e/linked_in?t=s71s17
- Introduction to Artificial Intelligence, 01/2024, https://www.linkedin.com/learning/certificates/8dedffe5e1803fb8890b49846745ff922b3359f1ba64f717de046127eebbb936
Timeline
Product & Customer Sucess - Manager
Quinta Systems Pvt ltd
03.2021 - Current
Senior Business Analyst & Customer Success
Nukkadshops technologies pvt ltd
06.2018 - 01.2021
Senior Business Analyst
Bartronics India Limited
06.2017 - 06.2018
Business Analyst
Analytix Data Services
07.2016 - 02.2017
Business Analyst Trainee
Value Momentum Software Services
04.2015 - 05.2016
Technical Support Executive
Infinite Computer Solutions
12.2013 - 01.2015
Bachelor of Technology - Information Technology
JNTU, Hyderabad
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