Sital Tiwari
Gangtok
Summary
High-performing Professional recognized for integrity and leadership skills. Impacted organization through knowledge application and adaptability in dynamic conditions, excelling under pressure and tight deadlines. Fostered strong client relationships and ensured operational compliance, enhancing service delivery and productivity.
Overview
4
4
years of professional experience
Work History
Officer GARV
Canara HSBC
Gangtok
12.2025 - Current
- Managed customer inquiries and provided accurate product information.
- Assisted in processing customer transactions efficiently and accurately.
- Supported compliance efforts by maintaining accurate documentation.
- Participated in training sessions to improve service delivery skills.
- Supervised subordinate staff in carrying out daily duties and activities.
- Monitored and reported on operational performance metrics.
- Developed and maintained relationships with key clients and stakeholders.
Senior Officer Prahari
Pramerica Life Insurance
Gangtok
12.2021 - 03.2025
- Championed innovation and continuous improvement initiatives to enhance operational effectiveness.
- Led training and development programs to enhance team skills and performance.
- Conducted performance evaluations and provided constructive feedback.
- Managed customer inquiries regarding policy details and claims processing.
- Responded promptly to customer inquiries or complaints, ensuring satisfaction and maintaining service standards.
- Coordinated cross-departmental projects to achieve company objectives.
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted in training new staff on operational procedures and compliance standards to improve onboarding experience.
- Monitored and reported on operational performance metrics.
Education
Bachelor of Arts - English
Sikkim University
Burtuk 07-2021
High School Diploma -
Dikling Senior Secondary School Pakyong E. Sikkm
Pakyong07-2018
Skills
- Client relationship management
- Customer service
- Crisis management
- Project planning
- Process improvement
- Team leadership
- Problem solving
- Report writing
- Goal setting
- Multitasking
- Relationship building
- Self motivation
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Nepali
Native
Native
Accomplishments
- Award of Excellence Pramerica life Insurance
- Top Performer in Branch Pramerica Life Insurance
Timeline
Officer GARV
Canara HSBC
12.2025 - Current
Senior Officer Prahari
Pramerica Life Insurance
12.2021 - 03.2025
Bachelor of Arts - English
Sikkim University
High School Diploma -
Dikling Senior Secondary School Pakyong E. Sikkm