Summary
Overview
Work History
Education
Skills
Interests
Training
Timeline
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Sitam Paswan

Client service advisor
Asansol

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Client Service Advisor

InnRoad Software Development Pvt Ltd
07.2024 - 08.2025
  • Deliver frontline technical support to clients by troubleshooting and resolving issues related to innRoad’s Property Management System, OTA integrations, and payment subscriptions.
  • Efficiently manage a high volume of service requests with attention to accuracy, empathy, and timely resolution.
  • Proactively assist clients in understanding and optimizing their use of innRoad tools to enhance operational efficiency and overall business performance.
  • Escalate complex or system-wide issues to the engineering team for deeper investigation and resolution, ensuring consistent follow-through.
  • Communicate system updates, workaround solutions, and best practices in a client-friendly manner to maximize product adoption and satisfaction.
  • Review and validate problem tickets submitted by Tier 1 agents, ensuring quality and consistency across support documentation.
  • Collaborate cross-functionally with engineering, QA, and implementation teams to deliver comprehensive and integrated support solutions.
  • Maintain meticulous documentation of client interactions, tickets, and resolutions in internal systems to support efficient communication and follow-ups.
  • Regularly participate in team meetings, process improvement discussions, and training sessions to contribute to ongoing team development.
  • Recognized consistently for achieving high client satisfaction scores and contributing to team efficiency and client retention.

Customer Support Representative

TTEC
03.2022 - 07.2024
  • Currently, I am providing assistance to international customers by addressing payment-related inquiries, handling chargeback orders, and offering guidance on general concerns, including shipping and delivery issues.
  • Skilled in effectively managing and resolving escalation calls.
  • Providing high resolving skills by taking calls with good understanding, attention to details & organisational skills.
  • Providing dedicate Mentor support to the team of 10 and assisting them.
  • Took coaching sessions of team of 10 and more to make sure client's target is met.
  • Consistently achieving the status of 'Top Performer' and 'Best Performer' in successive periods.
  • Selected for the TTEC Build Talent Development program for future leadership roles based on quarterly performance reviews.

Customer Support Executive

Tech Mahindra
03.2020 - 01.2022
  • Learned how to address customer queries and provide resolution for peak customer satisfaction.
  • Worked for the client Flipkart remotely and have immense experience in handling emails & calls both in blended process.
  • Learnt to address customer concerns via call & email both by providing top notch resolutions for valuable customers.

Education

B.sc - hospitality and hotel management

IHMCT Thiruvananthapuram
05-2017

Skills

  • SaaS
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Interests

I am an advent traveller, Playing cricket and volleyball, Cooking

Training

  • Successfully completed TTEC Build development program for future leadership roles.

Timeline

Client Service Advisor

InnRoad Software Development Pvt Ltd
07.2024 - 08.2025

Customer Support Representative

TTEC
03.2022 - 07.2024

Customer Support Executive

Tech Mahindra
03.2020 - 01.2022

B.sc - hospitality and hotel management

IHMCT Thiruvananthapuram

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Sitam PaswanClient service advisor