Sitam Singh
Manama
Summary
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Services Coordinator
Ashrafs Brother W.L.L.
Manama
05.2021 - 08.2022
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Monitored customer service calls and provided feedback on performance.
Sales Executive
Ashrafs Brothers W.L.L.
Manama
09.2012 - 04.2021
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Used cold calling and networking to sell products and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Science - Zoology,Botany,Physiology And Engishl
North Bengal University
West Bengal,India06-1997
Higher Secondary Education -
Siliguri College
04.1994
Secondary Education -
Lincoln's High School
03.1992
Skills
- Focused on customer satisfaction
- Quality Assurance
- Payment Processing
- Complaint Handling
- Meticulous attention to detail
Job Career History
- 09/2012, 04/2021, Sales Executive, Ashrafs Brothers W.L.L. Bahrain, Handling different Home Appliances Brands/Casio Watches/Sony Products/Bose/Xiaomi
- 05/2021, 08/2022, Customer Services Coordinator, Ashrafs Brother W.L.L. Bahrain, Preparing Customer day to day complaint n assigning to technician Receiving/Making cold calls of customers queries.
Certification
- Certified for Completing Sony Vaio Specialist Seminar, 2013
- Appreciation on Completion of Retail Sales & Soft Skills by Casio Middle East 2017
- Certificate of Completion for Bose New Product Training Workshop Bahrain, 2019
Phone No
+973 37766409
+91 7303801413
Personel Profile
- Good interpersonal and communication skills.
- Ability to work effectively alone or be a part of the team.
- Self-motivated, extrovert willing to learn more of the basics
- Focusing on the given tasks/deadlines and taking initiative.
- Customer Eccentic Service
Personal Information
- Hobbies: Interacting with people making friends, Traveling, listening music, Exploring new things, surfing/Browsing on internet
- Height: 5ft 9 inches
- Weight: 85kg
- Passport Number: U0210134
- Passport Expiry Date: 09/11/30
- Date of Birth: 09/09/76
- Gender: Male
- Nationality: Indian
- Driving License: Indian
- Marital Status: Married
Affiliations
- Achieved Monthly and Annual Target 2021 in Store Sales BP
- Exceeded monthly growth Quota by 110% which Contributed 85% of Audio Video Dept. Electronics in April 2020
- Cleared all the Discontinue line up of Sony Products
Accomplishments
- Awarded Certificate Course in Computer Operation from Netcom Education India 1999-2000
- Attended Certificate on Beko TCM Product Training, Bahrain 2020
Languages
English
First Language
Timeline
Customer Services Coordinator
Ashrafs Brother W.L.L.
05.2021 - 08.2022
Sales Executive
Ashrafs Brothers W.L.L.
09.2012 - 04.2021
Bachelor of Science - Zoology,Botany,Physiology And Engishl
North Bengal University
Higher Secondary Education -
Siliguri College
Secondary Education -
Lincoln's High School
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