Sitam Singh
New Delhi
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in retail industry. Hardworking, disciplined and reliable manager with demonstrated record of success. Personable Customer Services Coordinator offering 9 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICES COORDINATOR
ASHRAFS BROTHER W.L.L.
02.2012 - 08.2022
- Developed relationship with customer to ensure satisfaction
- Provided customer service assistance to customer via email or phone
- Cultivated strong customer relationships through proactive communication and personalized follow-ups, resulting in a 25% increase in customer retention and a 15% boost in overall satisfaction scores within six months
- Coached and developed a results-focused sales team of 15 through activity and effectiveness-based coaching
- Increased profitability by 55% in the first year, achieving 130% of an aggressive sales target
- Took part in a yearly Clearance Sale n Achieve sales growth by 110% aggregated through all discontinued n old sku.
Education
BACHELOR OF SCIENCE -
North Bengal University
siliguri, IndiaCOMPUTER COURSE IN WINDOWS OPERATIN -
Netcom Education
siliguri, IndiaSkills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Retail experience
- CRM Software
- Customer Service
- Meticulous attention to detail
- Problem-Solving
Certification
Sony Vaio Specialist issuer Sony Middle East n Africa,2013
Retail Sales n soft skills issuer Casio Middle East,2017
New product line up training issuer Bose global group,2019,
Beko TCM Product training issuer Beko middle East,2020
Languages
NEPALI
Intermediate (B1)
ENGLISH
Elementary (A2)
Hindi
Elementary (A2)
Timeline
CUSTOMER SERVICES COORDINATOR
ASHRAFS BROTHER W.L.L.
02.2012 - 08.2022
BACHELOR OF SCIENCE -
North Bengal University
COMPUTER COURSE IN WINDOWS OPERATIN -
Netcom Education
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