Summary
Overview
Work History
Education
Skills
Interests
Additional Information
DOB
Timeline
Generic

SITANSHU RANJAN MAHAPATRA

Sales & Operations
Bengaluru,Karnataka

Summary

Enthusiastic Business Operations Manager with 15 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff within highly competitive markets covering all aspects of Profit Centre Operations, Sales, Marketing and Team Management. Focused on motivating staff and working with diverse personality types to drive improvements.

Expertise in creating business development, brand building / communication, growing brands sales, consumer franchise, dealer & service standards, operational policies / with clear understanding & experience of operating each of designated regions as profit centre.

Overview

3
3
years of post-secondary education
25
25
years of professional experience

Work History

Business Operation Manager

Infres Methodex Pvt Ltd
Bengaluru, Karnataka
07.2018 - Current
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Developed robust relationships with income-producing organizations (State Bank of India , HDFC, TCS , Microsoft , CPWD, Airport Authority of India] clients.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [15]%.Revenue & profitability assurance through Channel as well as Direct Sales & Service

Zonal Head ( Assistant General Manager)

Vodafone Mobile Services Ltd
Raipur, Chhattisgarh
02.2016 - 07.2018
  • Zone Operation Chhattisgarh (Raipur). Major being Sales & Distribution along with Revenue planning & Monitoring. Channel expansion and right sizing through BTS/POP/CMS & GAS mapping.
  • Resolved problems, improved operations and provided exceptional service. With People Management & overseeing environment.
  • Exploring and developing new markets, appointing channel partners, brand promotion, new product launch.
  • Identified issues, analyzed information and provided solutions to problems. Driving revenue & profitability through Prepaid / Postpaid / Customer Service / Retention / Billing and Collection.
  • Spearheading beat wise working, acquisition quality, acquisitions, reversal control & port-in maximization, TSAT, Channel ROI & DSE training.

Circle Retail Sales Manager ( Senior Manager)

Vodafone Mobile Services Ltd
Bhopal, Madhya Pradesh
09.2011 - 02.2016
  • Drove operational improvements which resulted in savings and improved profit margins. Zone level co-ordination on Store profitability / per seat productivity & walk inn management
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems. Active participation on People development, Quality management & Angle Store Rollout
  • Actively listened to customers' requests, confirming full understanding before addressing concerns. Customer touch point expansion with postpaid new Town launch.
  • Developed team communications and information for meetings. Ensuring strategic and business target achievement & sales forecasting as per business plan.
  • Increased customer satisfaction by resolving service & product issues. Ensuring excellent customers service (TNPS) delivery at the stores, in the assigned territory participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Circle Retail Sales Lead

Reliance Communication Ltd
Bhopal, Madhya Pradesh
03.2007 - 08.2011
  • Drove operational improvements which resulted in savings and improved profit margins. Over Overseeing entire Retail wireless Postpaid/Prepaid sales functions in both Data as well as Voice, Franchisee / customer relation and footfall management for Madhya Pradesh
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed team communications and information for meetings. Member of Device Launch program ( High Speed Datacard) across Reliance Webstores/Retailer tie-ups (MBO & EBO).
  • Managing National level vendors for Device availability ( handset& dongles) across touch point.

Assistant Sales Manager

Usha International Ltd
Cuttack, Orissa
01.2002 - 03.2007
  • Accomplished 20]% growth rate on average during [5] year tenure by implementing solid management approaches based on significant contributions towards the growth of the organization with a turnover of 4 corers
  • Managed and motivated sales team to increase revenue [15]% in YOY basis.
  • Coordinated office operations and kept store in compliance with company standards.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Conducted daily effective sales huddles with 02-person team to focus on behaviors that would convert to sales.
  • Expanded territories through customized mentoring, streamlined operations and personalized business relationships. Effectively handled additional responsibility to Supervise Govt. / Institutional Operations for Fans, Water cooler
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.

Sales Executive

Gestetner India Ltd
Bhubaneswar, Orissa
03.1998 - 12.2001
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits [Number]%.
  • Facilitated [Number]% increase in [Type] sales over previous year.
  • Brought about industry-leading Corporate sales of Photo Copier division (imaging & printing) ,generated new business opportunity by applying strategic industry knowledge and leadership skills.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.

Sales Representative

Heinz India Pvt Ltd
Guwahati, Assam
07.1996 - 02.1998
  • Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue. Emphasizing on redistribution had registered continuous growth of sales turn over
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts. Had distinction of appointing maximum number of productive stockiest in the insurgent territory of North – East
  • Drove business development through proactive networking and relationship-building strengths.Proper penetration in secondary market / implementation of consumer offer had ensured positive primary
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance. Overseeing the stockiest day to day operation with proper stock management had helped gaining trust

Education

MBA - Marketing ( Major ) , HR ( Minor)

Utkal University
Bhubaneswar
07.1999 - 02.2002

Skills

Business operations management

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Interests

Sports & Travel

Additional Information

Highlights:

Distribution - Distribution Expansion ( BTS Wise)

TSAT - Trade Satisfaction reaching level of 57% from 23%

Acquisition - Prepaid GAS of 11%. Postpaid Share 30% with Data 7% of ( Industry)

Revenue – GSR 7.5 Cr for the zone

Reach – Expansion / Rollout VMS - From18 VMS to 75, ADVMS – 280 to 425 VMS in Mar15

Projects - Selected as member of VBS Fast forward team Nationally

Accolades - Retail Sales was adjudged as Best Function for the Year 2013-14

Overseas Accolades

- Circle Combat Winner 2012-13 (Dubai)

- Strike Force Winner 2013-14 (Turkey)

- Circle Combat Winner 2014-15 (HongKong)

Significant contributions towards the growth of footfalls in Reliance Own Retail Stores.

Awarded with National recognition as best performer for the Yr 2009-10.

Awarded and was member of Golden Club member for the Organisation continuously from 2002-2005

DOB

07th August 1975

Timeline

Business Operation Manager

Infres Methodex Pvt Ltd
07.2018 - Current

Zonal Head ( Assistant General Manager)

Vodafone Mobile Services Ltd
02.2016 - 07.2018

Circle Retail Sales Manager ( Senior Manager)

Vodafone Mobile Services Ltd
09.2011 - 02.2016

Circle Retail Sales Lead

Reliance Communication Ltd
03.2007 - 08.2011

Assistant Sales Manager

Usha International Ltd
01.2002 - 03.2007

MBA - Marketing ( Major ) , HR ( Minor)

Utkal University
07.1999 - 02.2002

Sales Executive

Gestetner India Ltd
03.1998 - 12.2001

Sales Representative

Heinz India Pvt Ltd
07.1996 - 02.1998

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