Sitansu Kumar Dutta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Area Credit Operations Manager
Cholamandalam Investment & Finance Company
10.2023 - Current
- Optimized collections strategies, resulting in higher recovery rates and reduced delinquency ratios.
- Conducted thorough reviews of credit policies, identifying areas for improvement and ensuring adherence to compliance guidelines.
- Negotiated favorable terms with vendors and service providers, reducing overall operational costs without compromising quality or effectiveness.
- Evaluated customer creditworthiness accurately through detailed financial statement analysis, mitigating potential risks associated with lending transactions.
- Enhanced risk management strategies for better credit decision-making and portfolio performance.
- Mentored junior staff members proactively, fostering professional growth and development within the team.
- Implemented innovative credit analysis techniques, leading to improved underwriting standards and reduced loan defaults.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Conducted thorough risk assessments for complex loan applications, ensuring compliance with regulatory requirements and minimizing potential losses.
- Achieved consistent customer satisfaction ratings through efficient resolution of issues related to loan applications or disbursement processes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Hub Operations Manager
HDB Financial Services Ltd
11.2018 - 10.2023
- Handling the Walk-in Customers and making the resolutionof customer complaints/ issues within the prescribed TAT
- Oversee closure and foreclosure activities at the branch.
- Team Handling like managing the branch activities done by Operations executives of various department & products.
- Gold & Cash Vault management & Register Maintenance
respectively and also maintaining Stationary register, Branch Asset Register, Customer Visit Register & Cash remittance register. - Handles Internal and External Audit & Branch AOM.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handles the disbursement of LAP/PL/GOLD/TW/CD/DPL/CE/CV products.
- Allocation to FI Agency for Customer Point Verification
- PDD Management of Secured Products
- Monthly Refresher Training to all sales team members
and operation executives Vendor Bills Processing - Online Verification of KYC documents as per AML Policy , Loan Agreement Booklet, ACH Mandate & Customer
signatures,application forms & Credit appraisal Documents. - Daily Maintaining & Publishing the MIS Reports (Odisha State) to Area Operations Manager & Zonal Operations.
- Daily MIS Updation in Customer Service Tickets of Odisha State for Walk-In Customer, Customer Signatures verification, Online Verification KYC Verification, Bank Statement, Cheques, Filling ACH mandates and sending those to Head Office fo presentation
- Tele verification of all customers.
- Personal Discussion (PD) for all Credit Login Cases.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Balanced growth objectives with prudent risk-taking, effectively managing the bank''s exposure to potential losses from lending activities.
- Optimized risk-return profiles by applying advanced statistical models and stress testing methodologies during underwriting processes.
- Contributed to the development of robust risk management framework by actively participating in policy reviews and updates discussions.
- Enhanced vendor relationships by maintaining timely and accurate payments, fostering trust between the organization and suppliers.
- Reduced payment errors by conducting regular audits of disbursed funds, ensuring compliance with internal controls and policies.
Credit Executive
Shriram City Union Finance
08.2017 - 11.2018
- Responsible to handle to Credit related works (Personal Loan/ Business Loan).
- Checking CIBIL Reports online of all Customers.
- Daily maintaining MIS which includes total files processed and disbursed, documenting the same for official purpose.
- Responsible for ensuring end-to-end processing of files within the specified TAT.
- Verification of Loan application booklet (like Disbursement).
- Allocation of FI executives for field verification location wise.
- Spearheaded credit policy revisions that led to better alignment with market trends and industry standards.
- Consistently met or exceeded annual targets for loan growth and profitability while adhering to strict risk management principles.
- Leveraged strong analytical skills and financial acumen to make informed recommendations on credit limits and pricing structures for clients.
- Successfully navigated complex transactions by working closely with legal advisors, auditors, and other external partners during due diligence processes.
- Conducted regular training sessions for junior team members on credit analysis, ensuring a consistent approach within the team.
- Collaborated with cross-functional teams to streamline the credit review process, resulting in faster decision making.
Education
Bachelor of Commerce - Business Administration And Management
Utkal Unversity
Bhubaneswar06.2017
Skills
- Loan Processing
- Portfolio Management
- Operational Efficiency
- Credit analysis
- Team Building Leadership
- Quality Assurance
- Multitasking
- Problem-Solving
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Odia
Advanced (C1)
Timeline
Area Credit Operations Manager
Cholamandalam Investment & Finance Company
10.2023 - Current
Hub Operations Manager
HDB Financial Services Ltd
11.2018 - 10.2023
Credit Executive
Shriram City Union Finance
08.2017 - 11.2018
Bachelor of Commerce - Business Administration And Management
Utkal Unversity
Similar Profiles
R. PRABHURAMR. PRABHURAM
General Manager-Cybersecurity - CISO at Cholamandalam Investment & Finance Company Limited (CHOLA)General Manager-Cybersecurity - CISO at Cholamandalam Investment & Finance Company Limited (CHOLA)
SARAVANAN MURUGESANSARAVANAN MURUGESAN
Regional - Area Sales & Receivable Manager at Cholamandalam Investment & Finance CompanyRegional - Area Sales & Receivable Manager at Cholamandalam Investment & Finance Company
Jomin VargheseJomin Varghese
Branch Receivables Manager at Cholamandalam Investment & Finance CompanyBranch Receivables Manager at Cholamandalam Investment & Finance Company
Siddalinga SwamySiddalinga Swamy
Senior Branch Credit and Operation Managaer at Cholamandalam Investment & Finance CompanySenior Branch Credit and Operation Managaer at Cholamandalam Investment & Finance Company
Sanjit Kumar MoharanaSanjit Kumar Moharana
Area Credit Operations Manager at Cholamandalam Investment and Finance Company Ltd.Area Credit Operations Manager at Cholamandalam Investment and Finance Company Ltd.