Sitara Podugu

Service Delivery Ops Analyst

Accenture

Hyderabad

06.2018 - Current

Ensured compliance with company policies and regulations related to service delivery operations.
Created reports summarizing daily activities according to the work allocated.
Developed effective policies and procedures for the team to follow in order to meet deadlines.
Collaborated with cross-functional teams, such as reviewing tasks, to ensure successful project completion.
Identified areas of improvement within the project and implemented strategies to increase efficiency across all teams.
Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
Managed vendor relationships related to service delivery operations.
Set specific goals for projects to measure progress and evaluate end results.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Conducted regular meetings with the team to discuss progress, issues, and goals.
Reviewed existing processes and procedures related to service delivery operations and proposed changes where necessary.
Maintained accurate records of customer interactions, including status updates, notes, and other relevant information.
Analyzed customer data using various tools such as spreadsheets and databases, in order to identify trends or patterns that could be used to improve services offered.
Coordinated training sessions for new hires as well as ongoing development opportunities for current employees.
Maintained positive working relationship with fellow staff and management.
Organized client meetings to provide project updates.
Implemented strategies to take advantage of new opportunities.
Monitored operations and reviewed records and metrics to understand company performance.
Worked closely with human resources to support employee management and organizational planning.
Oversaw quality control to identify inconsistencies and malfunctions.
Recognized individual achievements within the team through rewards or recognition programs.
Performed root cause analysis on any problems encountered during service delivery activities.
Monitored team performance and provided guidance on processes and procedures.