Sitaram Mallaraj
Murarai
Summary
Results-driven Warranty Manager with expertise in warranty management, data analysis, and cost reduction strategies. Proven ability to resolve customer inquiries and develop effective policies, contributing to enhanced customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Warranty Manager
Surana Motors Pvt Ltd
Silchar
01.2016 - Current
- Managed warranty claims processes for automotive products and services.
- Reviewed and resolved customer warranty inquiries efficiently.
- Collaborated with service teams to ensure accurate warranty documentation.
- Trained staff on warranty policies and procedures effectively.
- Analyzed warranty data to identify trends and areas for improvement.
- Coordinated with manufacturers to address warranty-related issues promptly.
- Developed warranty guidelines in accordance with industry standards.
- Led cross-functional meetings to enhance customer satisfaction regarding warranties.
- Collaborated with vendors on developing strategies for reducing cost of goods sold due to defective products being returned under a manufacturer's warranty policy.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Coordinated with internal departments such as sales, marketing, finance, legal, and engineering on matters relating to warranties.
- Maintained records of all product warranties and associated documentation.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Created reports on warranty performance, including cost savings initiatives and trends in customer satisfaction ratings.
- Created and managed budgets for travel, training, and team-building activities.
Education
Diploma in Mechanical Engineering - 2013
Paikar High School
Paikar Birbhum08-2015
Skills
- Warranty management
- Data analysis
- Policy development
- Customer inquiries resolution
- Cost reduction strategies
- Automotive industry knowledge
- Report generation
- Problem solving
- Staff training
- Warranty administration
- Customer relationship management
- Warranty claims processing
- Warranty analysis
- Claim processing
- Documentation and reporting
- Customer service
- Business development
Languages
Bengali
Beginner (A1)
A1
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Warranty Manager
Surana Motors Pvt Ltd
01.2016 - Current
Diploma in Mechanical Engineering - 2013
Paikar High School