SITHARA JADHAV
Bengaluru,KA
Summary
Proven leader in banking operations, notably with HDFC Bank, adept at enhancing customer satisfaction and streamlining processes for efficiency. Skilled in operations management and fostering teamwork, I have driven significant improvements in service quality and operational performance. My approach emphasizes cost reduction and employee performance evaluations, achieving notable results in both client satisfaction and internal productivity.
Overview
5
5
years of professional experience
Work History
Assistant Manager
HDFC Bank
09.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Executive Sales Coordinator
Axis Bank
11.2018 - 03.2020
- Collaborated with cross-functional teams to develop customized solutions for clients'' unique needs, enhancing overall satisfaction levels.
- Delivered detailed monthly reports highlighting significant achievements as well as areas for improvement at the managerial level.
- Streamlined internal processes to improve efficiency, resulting in faster response times for client inquiries.
- Conducted comprehensive market research to identify emerging trends and potential growth areas for the organization.
Education
B COM - Commerce
A V K Women's College
Davangere, India 04.2001 -
Skills
Operations Management
Timeline
Assistant Manager
HDFC Bank
09.2021 - 03.2024
Executive Sales Coordinator
Axis Bank
11.2018 - 03.2020
B COM - Commerce
A V K Women's College
04.2001 -
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