Sithara Saji
171 Broadacre Dr, Kitchener
Summary
Dedicated Process & Claims Management Professional with experience in executing end-to-end business operations and managing insurance settlements. Adept at analysing workflows, identifying inefficiencies, and driving process improvements to enhance productivity and compliance. Skilled in stakeholder collaboration, data-driven decision-making, and maintaining high standards of accuracy in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Senior Associate - Operations
WNS Global Services
Pune
08.2024 - 02.2025
- Managed end-to-end settlement processes for third-party motor insurance claims in compliance with Australian insurance regulations and company policies.
- Assessed and validated claims for vehicle damages caused by at-fault parties, ensuring accurate and timely settlements.
- Liaised with policyholders, repairers, and other stakeholders to facilitate smooth claim resolution and customer satisfaction.
- Conducted thorough investigations to determine liability, verify coverage, and assess damages for fair settlement outcomes.
- Collaborated with internal teams and external vendors to expedite claim processing and reduce turnaround time.
- Ensured adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) while maintaining high-quality standards.
Process Associate
TATA CONSULTANCY SERVICE
Pune
10.2022 - 07.2024
- Executed end-to-end business processes, ensuring accuracy and efficiency in task completion
- Collaborated with cross-functional teams to streamline workflows and enhance overall process effectiveness
- Conducted data analysis to identify trends, discrepancies and opportunities for process improvement
- Maintained clear and thorough documentation of processes and updated standard operating procedures (SOPs) as needed
- Assisted in identifying bottlenecks and inefficiencies in existing processes
- Contributed to the development and implementation of process improvement initiatives, resulting in enhanced productivity
- Conducted data collection and analysis to support process optimization efforts
- Assisted in the preparation of training materials for process-related training sessions
HR Associate
SUTHERLAND GLOBAL SERVICE
02.2020 - 10.2022
- Assist in the recruitment process, including posting job openings, reviewing resumes, and coordinating interviews
- Facilitate new employee onboarding, ensuring a smooth transition into the organization
- Handle employee inquiries and concerns, providing guidance on HR policies and procedures
- Mediate conflicts and facilitate communication between employees and management
- Maintain and update employee records, ensuring accuracy and compliance with relevant regulations
- Prepare and process HR documentation such as offer letters, contracts, and termination letters
Customer Service Associate
SUTHERLAND GLOBAL SERVICE
11.2019 - 01.2020
- Acquire in-depth knowledge of the company's products or services to provide accurate information and advice to customers
- Establish and maintain positive relationships with suppliers to ensure timely delivery, quality products, and favorable terms
- Address any issues or concerns raised by suppliers promptly and professionally
- Provide customers guidance on Amazon.co.uk and Amazon.com
- Abrogate Orders and shipments for customers, as well avail them locate packages
- Coordinate training programs and development initiatives for new employees
CATALOGUE ASSOCIATE
BUILDNEXT CONSTRUCTION SOLUTION PVT
04.2019 - 10.2019
- Create and update product listings in catalogs, ensuring accurate and detailed information
- Enter and update product details, including descriptions, specifications, prices, and images, with a high level of accuracy
- Regularly review and verify data to ensure consistency and completeness
- Write product descriptions and create engaging content to showcase product features and benefits
- Assign appropriate categories and tags to products for efficient catalog navigation
Education
BACHELOR OF COMMERCE - MARKETING
Bharata Mata College Of Commerce And Arts
03.2019
Labour India Public School -
Labour India Public School
Kottayam, Kerala03.2016
Labour India Public School -
Labour India Public School
Kottayam, Kerala03.2014
Skills
- Leadership
- Process Management
- Effective Communication
- Data Entry and Accuracy
- Interpersonal Skills
- Technology Proficiency
- SAP Experience
- Compliance
- Time Management
- Tech-Savviness
- Customer Support
- Vendor Relations
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
Personal Information
Passport Number: S0894455
Timeline
Senior Associate - Operations
WNS Global Services
08.2024 - 02.2025
Process Associate
TATA CONSULTANCY SERVICE
10.2022 - 07.2024
HR Associate
SUTHERLAND GLOBAL SERVICE
02.2020 - 10.2022
Customer Service Associate
SUTHERLAND GLOBAL SERVICE
11.2019 - 01.2020
CATALOGUE ASSOCIATE
BUILDNEXT CONSTRUCTION SOLUTION PVT
04.2019 - 10.2019
BACHELOR OF COMMERCE - MARKETING
Bharata Mata College Of Commerce And Arts
Labour India Public School -
Labour India Public School
Labour India Public School -
Labour India Public School
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