Summary
Overview
Work History
Education
Skills
Declaration
Roles and Responsibilities
Timeline
Generic

SIVA C

MIS & WFM
Bangalore

Summary

To deliver a position that allows application of my knowledge, good usage of my strengths and skills, exposure to most modern technologies and making a significant contribution towards the growth of organization.

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Data Analyst

MIS / WFM
03.2021 - 11.2025
  • Preparing reports for HCCB Clients.
  • Utilizing insights to refine WFM strategies and enhance overall employee satisfaction.
  • Analysing the raw data using Advance Excel formulas
  • Collected and analysed information to monitor compliance outcomes and identify and address trends of Non-compliant behaviour.
  • Preparing in weekly reviews meeting as well as communicating with team.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.

Tele Caller

Cogent e service Pvt Ltd
06.2020 - 03.2021
  • Made outbound calls to potential customers to promote products and services
  • Handled customer inquiries and provided accurate information
  • Maintained detailed records of calls and customer interactions
  • Achieved monthly sales targets consistently
  • Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.

Education

Periyar University College of Arts & Science
01.2018

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G.H.S School Perumbalai
01.2015

Skills

Report Generation

Declaration

I hereby declare that all the above furnished details are true to the best of my knowledge.

Roles and Responsibilities

  • Identified and documented detailed business rules
  • Analysing the raw data using Advance Excel formulas
  • Preparing APR, Attendance, Shrinkage, Attrition & DOP (Daily Operations Performance Reports) of process, used SAP, Advance Excel etc.
  • Working with worksheet functions, Pivot Table & Charts.
  • Managed access of Reports, Dashboards and Data for individual users using roles
  • Participated in weekly reviews meeting as well as communicating with team.
  • Analysing & preparing data for Reviews with Clients.

Timeline

Data Analyst

MIS / WFM
03.2021 - 11.2025

Tele Caller

Cogent e service Pvt Ltd
06.2020 - 03.2021

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G.H.S School Perumbalai

Periyar University College of Arts & Science
SIVA CMIS & WFM