SIVA C
MIS & WFM
Bangalore
Summary
To deliver a position that allows application of my knowledge, good usage of my strengths and skills, exposure to most modern technologies and making a significant contribution towards the growth of organization.
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Data Analyst
MIS / WFM
03.2021 - 11.2025
- Preparing reports for HCCB Clients.
- Utilizing insights to refine WFM strategies and enhance overall employee satisfaction.
- Analysing the raw data using Advance Excel formulas
- Collected and analysed information to monitor compliance outcomes and identify and address trends of Non-compliant behaviour.
- Preparing in weekly reviews meeting as well as communicating with team.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
Tele Caller
Cogent e service Pvt Ltd
06.2020 - 03.2021
- Made outbound calls to potential customers to promote products and services
- Handled customer inquiries and provided accurate information
- Maintained detailed records of calls and customer interactions
- Achieved monthly sales targets consistently
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
Education
Periyar University College of Arts & Science
01.2018
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G.H.S School Perumbalai
01.2015
Skills
Report Generation
Complex problem solver
Creative design
Data visualization and presentations
Data validation
Data cleaning
Excel functions
Analytical thinking
Database maintenance
Declaration
I hereby declare that all the above furnished details are true to the best of my knowledge.
Roles and Responsibilities
- Identified and documented detailed business rules
- Analysing the raw data using Advance Excel formulas
- Preparing APR, Attendance, Shrinkage, Attrition & DOP (Daily Operations Performance Reports) of process, used SAP, Advance Excel etc.
- Working with worksheet functions, Pivot Table & Charts.
- Managed access of Reports, Dashboards and Data for individual users using roles
- Participated in weekly reviews meeting as well as communicating with team.
- Analysing & preparing data for Reviews with Clients.
Timeline
Data Analyst
MIS / WFM
03.2021 - 11.2025
Tele Caller
Cogent e service Pvt Ltd
06.2020 - 03.2021
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G.H.S School Perumbalai
Periyar University College of Arts & Science