SIVA GANESAN

• Support the manager in daily operations,decision making,

and team supervision.

• Oversee loan processing for vehicles and small, big ticket business loan,maintaining accuracy and timeliness
• Supervise staff to ensure company policies,performance standards,and customer service expectations are met.
• Implemented training programs for staff to improve sales techniques and customer engagement strategies.
• Manage client documentation, Credit verification,and audit preparation
• Oversaw a team of sales representatives, providing guidance, support, and performance evaluations for continuous improvement.
• Prepare to management information reports, business and collection data,
• Mentored junior staff members), sharing valuable insights from personal experiences and providing guidance on professional growth opportunities.

• Implemented process improvements, enhancing customer service and operational efficiency.
• Coordinated branch activities, optimizing resource allocation and task distribution among staff.
• Maintaining Jewel Loan Business.
• Developed training programs for new employees, promoting consistent service standards across teams.
• Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
• Trained new employees in bank policies, procedures, and best practices for superior job performance.
• Managed daily branch activities, ensuring smooth operations and excellent customer experiences.
• Reviewed loan applications thoroughly to ensure accuracy and adherence to lending guidelines.

• Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining expenses and timely paid.
• Streamlined decision-making processes, improving responsiveness to market changes and client needs.
• Delivered exceptional customer service, fostering long-term relationships with clients and stakeholders.
• Negotiated high-value contracts with suppliers and vendors, securing favorable terms for the organization.
• Monitored key business risks and established risk management procedures.

• Company Overview: A finance company providing vehicle and business loans
• Preparation of Voucher & Cheque, Invoices And Register
• Lending Processing Vehicle & Business Loan
• Created and delivered a training program for new employees on office policies and procedures

• Company Overview: Retail showroom specializing in mobile sales
• Mobile Sales
• Customer Service