Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Siva Nandan

Siva Nandan

Chennai

Summary

Strong background in operations, finance, and customer service, I have successfully managed a diverse range of responsibilities across various industries, including education, finance, pharmaceuticals, hospitality, and food & beverage.

In my current role, I ensure timely EMI collections, maintain defaulter records, coordinate ENACH setups, and act as a key liaison for finance-related queries, collaborating closely with the sales and accounts teams while handling customer communications across multiple platforms.

Previously, as Operations Manager at Shree Varma Bio Naturals, I led cross-functional teams, oversaw end-to-end operations including supply chain and regulatory compliance, optimized processes using Lean and Six Sigma principles, and supported new product launches.

My earlier experience in the hospitality industry encompassed managing night shift hotel operations, supervising front office and housekeeping teams, enhancing guest satisfaction, and ensuring compliance with financial controls. Additionally, I oversaw food and beverage services, staff scheduling, inventory management, and customer engagement, while maintaining high standards of service and hygiene.

This multifaceted experience demonstrates my ability to adapt, lead teams, streamline operations, and deliver exceptional service across sectors, standing 6.2ft tall with 8 years exp.

Overview

10
10
years of professional experience

Work History

UX - Finance

Antano & Harini
Chennai
12.2024 - Current
  • Ensure timely collection of payments as per deadlines mentioned in Sales Notes.
  • Make regular EMI payment and minimum payment follow-up calls.
  • Handle EMI overdue documentation and maintain records of defaulters and delayed payments.
  • Coordinate with customers for ENACH (Electronic NACH) applications for auto-debit setup.
  • Act as the single point of contact for all finance-related queries from participants.
  • Coordinate with the Sales team by sharing updates via Slack.
  • Send Wati and Interakt messages to customers as and when required for payment reminders or updates, along with follow-ups.
  • Respond to and manage queries and updates raised through the Finance App Ticketing system.
  • Regularly monitor the billings email ID and ensure timely response to queries.
  • Ensure all manual payment agreements are documented legally.
  • Collaborate with account head on MFD (Monthly Financial Data) and MCR (Monthly Collection Report) updates.

Operations Manager

Shree Varma Bio Naturals
Chennai
06.2023 - 10.2024
  • Oversee Daily Operations: Manage end-to-end operational activities, including production, procurement, inventory, logistics, and quality control in compliance with pharmaceutical standards.
  • Supply Chain Management: Coordinate with vendors and distributors to ensure timely availability of raw materials and smooth product distribution across regions.
  • Regulatory Compliance: Ensure adherence to GMP (Good Manufacturing Practices), FDA, and local regulatory guidelines for production and packaging.
  • Process Optimization: Implement Lean and Six Sigma methodologies to enhance efficiency, reduce waste, and lower operational costs.
  • Team Leadership: Lead and mentor cross-functional teams including production supervisors, quality analysts, and logistics staff.
  • Quality Assurance: Monitor quality control measures across all stages of production to maintain product integrity and safety.
  • Vendor Management: Evaluate and manage supplier performance, negotiate contracts, and build long-term vendor relationships.
  • Reporting & Analysis: Generate operational reports, track KPIs, and present performance data to senior management for strategic decisions.
  • New Product Launches: Support R&D and marketing teams in scaling up production for new product introductions.
  • Customer Support: Collaborate with customer service and sales teams to ensure timely delivery and resolution of product-related issues.

Night Manager

Regenta Central Deccan
Chennai
03.2017 - 07.2022
  • Overseeing all hotel operations during the night shift and ensuring guest satisfaction
  • Achieving sales and revenue targets through impeccable customer service
  • Managing and monitoring activities of all employees in the front office department
  • Assisting front office manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
  • Preparing daily summary reports & maintaining professional & high-quality service oriented environment at all times
  • Acting as a manager on duty for the hotel in the absence of the front office manager
  • Working closely with the housekeeping department to improve guest services and foster cross-departmental communication
  • Handling VIP arrivals and greeting guests upon arrival and ensuring escort to accommodations
  • Conducting briefing for all staff during Night Shift
  • Motivating staff to effectively organize restaurant operations and achieved guest satisfaction
  • Ensuring accurate completion of the daily night audit in a timely fashion
  • Delighting clients with excellent standards of service and product quality

Night Auditor

Holiday Inn Express
Zurich
08.2016 - 01.2017
  • Executed overall night shifts operations and maintaining extraordinary health, hygiene, cleanliness safety and security standards
  • Handled guest complaints, reservation issues and monitoring guest check-in and checkout
  • Accountable for overall Hotel Operations viz. group handling and cash handling
  • Handled in-person and telephone guest care and communicating in English, Hindi and German language
  • Performed all modern means of communication such as telephone, fax, internet and further extranets (booking.com and Expedia)
  • Managed end-to-day closing in brilliant front office system software
  • Formulated operational and marketing strategies to streamline procedures and improved guest inflow
  • Managed food service, work schedules, kitchen operations, supplies and motivated restaurant staff
  • Performed general administrative duties (e.g. correspondence, issuing invoices and archiving data)
  • Managed adjustment of discrepancies in Brilliant Plant Management System
  • Scheduled staff shifts, timings and maintained duty rosters and log books
  • Assisted in menu planning and implemented strategies to include trending and modern delicacies
  • Inspected seminar, conference rooms, cleaning and servicing of guestrooms

F&B Manager

Restaurant Swaad
Zurich
07.2015 - 12.2015
  • Accountable for end-to-end Food & Beverage Operations over a scheduled shift
  • Welcomed guests and built rapport by asking questions and initiating conversation
  • Managed and handled all the serving equipment’s & maintained proper dining operations
  • Attended to the guest needs and provided food as per the requirement
  • Planned and scheduled service enhancement methods to maximize guest satisfaction
  • Served mixed drinks, cocktails and mocktails at the guest tables
  • Monitored stocks, material supplies their storage conditions and defined procurement schedules
  • Observed guests and ensured their satisfaction with the food and beverages
  • Ensured food safety standards compliance

Education

Master of Science - Hospitality Management

BHMS
Switzerland
02-2017

PGD - Hospitality Management

BHMS
Switzerland
12-2015

Bachelor of Science - Hotel Management

SRM University
Chennai, India
05-2014

School

Lady Andal
Chetpet, Chennai India
04-2011

Skills

  • Operations Management
  • Financial Coordination & EMI Collection
  • Customer Service & Communication
  • Lean & Six Sigma Principles
  • Team Leadership & Staff Training
  • Regulatory Compliance (GMP, FDA)
  • Supply Chain & Inventory Management
  • Hotel & Hospitality Operations
  • Front Office & Housekeeping Supervision
  • CRM & Ticketing Systems

Languages

Tamil
First Language
English
Proficient (C2)
C2
German
Beginner (A1)
A1

Timeline

UX - Finance

Antano & Harini
12.2024 - Current

Operations Manager

Shree Varma Bio Naturals
06.2023 - 10.2024

Night Manager

Regenta Central Deccan
03.2017 - 07.2022

Night Auditor

Holiday Inn Express
08.2016 - 01.2017

F&B Manager

Restaurant Swaad
07.2015 - 12.2015

Master of Science - Hospitality Management

BHMS

PGD - Hospitality Management

BHMS

Bachelor of Science - Hotel Management

SRM University

School

Lady Andal
Siva Nandan