Summary
Overview
Work History
Education
Skills
Timeline
Generic

SIVA NARISETTY

Summary

Having around 3.1 years of experience in application support/production support, I am providing L1/L2 support, with extensive hands-on experience in UNIX/Linux, shell scripting, and MS SQL. Have good interpersonal, analytical, and problem-solving skills, with the ability to meet tight deadlines and work under pressure. Excellent customer service skills, and proven ability to reach goals. Experience with application monitoring, batch monitoring, and alert monitoring using various tools.

Overview

3
3
years of professional experience

Work History

Support Engineer

Subex Ltd
07.2024 - Current
  • Managed revenue assurance processes for a leading telecom operator, supporting a large subscriber base and mitigating risks related to revenue leakage
  • Provided exceptional customer support, resolving issues and ensuring customer satisfaction with high proficiency
  • Demonstrated advanced technical skills in Linux and shell scripting to streamline processes and automate tasks
  • Utilized tools such as Jira, Talend, and internal applications for efficient issue tracking and process management
  • Monitored and supported applications (L1 and L2) to ensure smooth operations and optimal system performance
  • Automated monitoring tasks and routine activities using shell scripting, significantly reducing manual effort and improving operational efficiency
  • Led end-to-end production activities, including system upgrades, data extraction validation, log analysis, and troubleshooting of ETL pipeline failures
  • Proactively identified and resolved issues in data pipeline configurations, ensuring seamless data flow and maintaining high operational efficiency

Production Support Engineer

Cognizant Technology Solutions
12.2022 - 06.2024
  • Worked in Production Support Environment as well as QA/TEST environments for projects, work orders, maintenance requests, bug fixes, enhancements, data changes, etc
  • Involved in creating UNIX shell Scripting
  • Building servers as per customer requirements
  • Preparing SOP documents
  • Involving in data loading activities
  • Monitoring the Batch jobs and creating Batch as per customer requirement
  • Involving Outage calls for critical and urgent priority issues
  • Resolving the customer issue according to the customers
  • Monitoring the production server and providing support to clients on 24
  • 7 Environment
  • Increase the file system and table spaces as per the demand
  • Interacting with clients or development to get a better understanding of the issue

Production Support Engineer

HCL technologies
01.2022 - 11.2022
  • Serving as the Implementation Engineer for the Airtel CVM-Rwanda project
  • Monitor applications to ensure seamless functionality and promptly address any anomalies
  • Resolve tickets within specified Service Level Agreements (SLA) to maintain operational efficiency
  • Conduct troubleshooting and daily health checks of servers to ensure optimal performance
  • Provide support for deployment and migration activities, ensuring smooth transitions
  • Escalate issues requiring further attention to the appropriate teams for resolution
  • Implement new SQL scripts and enhance existing ones as per project requirements
  • Facilitate file transfers between UNIX servers using FTP, SFTP, and SCP commands
  • Participate in severity calls and coordinate with multiple teams to resolve production issues
  • Attend weekly and daily meetings to stay abreast of project developments and priorities
  • Perform health checks of production servers and escalate issues to the infrastructure team for resolution
  • Monitor production servers and provide 24/7 support to clients

Education

B. Tech -

Chadalawada Ramanamma Engineering College
01.2021

Skills

  • Collaborative Team Member
  • Proficient in UNIX Commands
  • Shell Scripting
  • CRONTAB Management
  • Efficient SQL Query Creation
  • Jira Issue Tracking
  • Autosys
  • Problem-Solving Expertise
  • Batch job monitoring
  • Customer support
  • Production support
  • Problem-solving
  • Troubleshooting skills
  • Relational Database Management
  • Database Querying
  • SQL
  • MS SQL
  • PLSQL

Timeline

Support Engineer

Subex Ltd
07.2024 - Current

Production Support Engineer

Cognizant Technology Solutions
12.2022 - 06.2024

Production Support Engineer

HCL technologies
01.2022 - 11.2022

B. Tech -

Chadalawada Ramanamma Engineering College

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