SIVA SUBRAMANIAN

• Schedule and manage in-home House calls appointments for eligible UHC members, ensureing accuracy and adherence to SLA guidelines.
• Educate members on visit purpose, timelines and follow ups, improving appointment adherence and satisfaction.
• Handle same-day and future cancellations, reschedules and escalations while minimizing provider donwtime.
• Maintain and update member demographics and PHI in compliance with HIPAA standards.
• Coordinate with internal departments to resolve member concerns effeciently.
• Support Peers with Process clarifications and real time assistance, contributing to smoother floor operations.
• Consistently demonstrate ownership, attention to detail and strong communication, aligning with Optum's service standards.

Key Team Lead Ready Strengths:

• Process Adherence
• Member experience ownership
• Cross team coordination
• Informal mentoring and floor support.

• I worked as a Medical Safety Specialist where I handle the all the issues which are associated with the Alcon’s products. When a consumer complaints about any quality issues of any Alcon’s products I collect all the necessary data and updates in the database which helps the company in rectify that quality issue. In case of an Adverse Event I handle all the communication part between the consumer and the company to ensure that everything is being taken care of. In case if the consumer is interested in a replacement or a refund, I also takes care of that part as well to make sure that the Companies standards are met.

• I work as a semi technical and senior customer support advisor who takes care of the Adobe’s account related and payment related queries and helps the customers with instant resolutions by the end of the calls. Supports and assists team members if necessary also trained new joiners regarding the process related knowledge when required.

• I managed the e-book publication sector of OXFORD UNIVERSAL PUBLICATIONS department. Right from editing the project and uploading it in their server to screen them online in their website everything was taken care of by me. I handled a team of 70 member group where each one had their own responsibilities. I also handled the communication part between the client and then management.

• I analyze and verify the given data from the New York Life Insurance American Server and feed those data into a much configured system where I finally approve them to be processed further. We used to have certain parameter checks which are essential and then upload those feeds into client servers. I also review the quality of the entire team’s output on requested period of time. On times I might have to take part of the client meetings to improvise some pilot process which later on I will have to train our team on the knowledge that I gained.