Siva Subramanian

• Supervised Month-end close process for all clients in the Asia Pacific region
• Preparation of Monthly cash flow statement and P&L A/c & ensure the reports are delivered to clients.
• Managed the overall Operation of the team also prioritize and manage multiple assignments.
• Worked in close coordination with Singapore Team regularly on process quality & process improvements.
• Ensured strict adherence with service standards and complaint resolution guidelines; displayed a broad knowledge of contractual SLAs to ensure service delivery as per client expectations
• Acted as the Single Point of Contact (SPOC) for the Client for any escalation, projects & communication
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Assisted with hiring process and training of new employees.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Maximized performance by monitoring daily activities and mentoring team members..

• Managed F&A Operations in all 3 Towers PTP, OTC & RTR
• Showcased excellent people management skills by directing five teams (45+ FTEs & 2 Team Leads) to provide accounting services for over 2000 clients.
• Ensured strict adherence with service standards and complaint resolution guidelines; displayed a broad knowledge of contractual SLAs to ensure service delivery as per client expectations
• Experience in process improvement projects based on operational excellence initiatives for cost reduction, resource deployment, time overruns, quality compliance, and TAT improvement
• Monitored Period-end close process, Preparation of Monthly cash flow statement and P&L A/c & ensure the reports are delivered to client
• End to end invoice processing, vendor master management; query resolution, Invoice reconciliation, and accounts reporting activities
• Conceptualized the implementation/establishment of open and professional relationships with team members, which helped to reduce staff attrition by 90%
• Managed the entire gamut of team-related activities such as hiring, setting goals for the team, understanding conflict issues & resolving them constructively, communicating with team members to maintain clearly defined expectation, identifying training needs, and implementing domain-specific & behavioral training
• Supervised Resource deployment including team size, span, shift utilization, skill sets, technology enhancements

Highlights:

• Part of Transformation team for successful implementation of Client Portal, Mobile Applications & Task Management
• Participated in Process transition and involved in setting up the new process from the testing phase to the live phase.
• Achieved

o Best Team Leader Award in 2013

o Outstanding Performer for 2011 and 2012

• Closely monitored accounts to post timely payments and resolve billing discrepancies
• Handled Export and import documentation for the company..
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Identified and investigated variances to optimize financial plans and forecasts.

• Worked audit engagements for Various industries
• Performed auditing work in accordance with rigorous auditing standards and principles.
• Established audit and internal control procedures and recommended process improvements to address issues.
• Consulted decision-makers to gather information and, resolve audit-related problems.