Siva Bhaskar Adiraju
Hyderabad
Summary
Dynamic Team Manager with a proven track record at Amazon India Pvt Ltd, leading diverse teams to achieve top performance. Expert in process improvement and customer escalation handling, recognized for implementing successful initiatives. Selected for multiple pilot batches, demonstrating strong judgment and a commitment to excellence in a fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Manager
Amazon India Pvt Ltd
05.2023 - Current
- After preferring work from, I’ve been assigned with the newly launched Delhi site. Here I’ve initially took over transition batch.
- Later I’ve been assigned with multiple teams like Retail, Search and Rescue, Account change and Business team.
- Being a top performer till date, I’ve implemented multiple process improvements beating AI technology with the brain storming sessions we had with the stake holders.
Team Manager
Amazon India Pvt Ltd
07.2018 - Current
- Initially, I’ve assigned with a team size of 20 newly joined associates and we as a team excelled our performance and stood top in entire India for consecutive 3 months with 1st rank as a team manager till December.
- Later assigned with a very sensitive team related to Account management with team size of 35 for one more quarter where I received quarterly award for being a top performer as a team manager with the metrics and the initiatives, I took for the process management. Luckily all were implemented and following till date.
Team Manager
Amazon India Pvt Ltd
09.2012 - Current
- Got the opportunity to work with the multiple teams and maintain the team’s performance consistently in top position.
- Handled transition batch in the initial stage before getting a team. Late moved to support Digital team with a team size of 35 agents and moved back to the North America message us team.
- With the work I did for Message us team, I’ve been selected to be a part of new pilot batch called Search and Rescue message us team which was introduced after deprecating the Chats medium.
- With the successful launch of Search and Rescue message us team, I’ve been selected to be a part of Swat team which has been introduced in North America domain.
- In the crisis we had with corona pandemic I was asked to support work from module and take over multiple teams.
- Amazon.com, Inc. is an American international electronic commerce company with headquarters in Seattle, Washington, United States. It is the world's second largest online retailer, after Alibaba Group. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, VHSs, CDs, video and MP3 downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also produces consumer electronics—notably the Amazon Kindle e-book reader and the Kindle Fire tablet computer—and is a major provider of cloud computing services. Amazon has separate retail websites for United States, United Kingdom, France, Canada, Germany, Italy, Spain, Brazil, Japan, China, India and Mexico, with international shipping to certain other countries for some of its products. In 2011, it had professed an intention to launch its websites in Poland, Netherlands, and Sweden, as well.
Team Manager
Amazon India Pvt Ltd
04.2023 - 05.2023
- When the pandemic has normalized the org asked me to return back to office. So, I’d to leave the highly performing team and report to B&M in Hyderabad.
- Though I was asked to wait for the team or for the further updates, I’ve took over one my previous process and implemented multiple initiatives for the process improvements by contacting the stake holders from North America and Canada. All the initiatives were accepted and got a very good appreciation.
Education
B.Tech - Information Technology
GATES Institute of Technology
Anantapur04-2007
Intermediate -
Govt Jr College
AnantapurSSC -
Gayatri School
AnantapurSkills
- Handling customer escalations and positive approach towards any given work
- Selected for 6 pilot batches which were a massive success
- Displaying good judgment, a positive work ethic and a commitment to work for any professional organization
Personal Information
- Date of Birth: 07/30/86
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Native
Native
Certification
Kaizen Certification for implementing process imrovements
Accomplishments
Monthly top performer for 20 times, yearly top performer for 4 times, quarterly top performer for 6 times.
Affiliations
Conducted sports tournments and events for post-peak celebrations for three years which includes logistics like work flow, capacity planning and transport.
Timeline
Team Manager
Amazon India Pvt Ltd
05.2023 - Current
Team Manager
Amazon India Pvt Ltd
04.2023 - 05.2023
Team Manager
Amazon India Pvt Ltd
07.2018 - Current
Team Manager
Amazon India Pvt Ltd
09.2012 - Current
B.Tech - Information Technology
GATES Institute of Technology
Intermediate -
Govt Jr College
SSC -
Gayatri School