Sivadas Y

Strategy Leadership & Business Planning :

• Support the executive leadership team in achieving strategic goals, with overall accountability and responsibility for day-to-day operations management.
• Collaborate with the CEO to deliver innovations and excellence.

Operational Excellence:

• Oversee all aspects of company operations to ensure alignment with deliverables, timelines, and performance goals.
• Continually monitor, evaluate, and optimize financial performance.

Relationship Management/Partnering:

• Interact regularly with key payors to manage projects, ensure customer satisfaction, and onboard new customers.
• Identify strategic opportunities to enhance customer experience, operational processes, technology, and risk management.

Strategic Planning:

• Develop and execute short and long-term strategies to drive innovation and operational efficiencies, partnering with Product and Engineering teams.
• Establish success measurements and sustainability plans to track progress against strategic priorities.

Change Management and Stakeholder Engagement:

• Lead organization-wide change management initiatives, fostering cross-team collaboration and stakeholder engagement.
• Provide broad, multidisciplinary stakeholder management to ensure alignment with organizational goals and objectives.

Operational Oversight:

• Define, develop, implement, and evaluate strategic plans and organizational goals to ensure operational excellence and continued viability.
• Identify and implement new processes, emerging technologies, and systems to improve organizational effectiveness.

Team Leadership and Development:

• Lead and manage business operations, billing, and other operational functions, ensuring high standards of customer service and efficiency.
• Influence, recruit, train, develop, and coach a high-performance team, fostering a culture of accountability and continuous improvement.

Financial Management:

• Achieve financial goals while maintaining quality and compliance standards, with oversight of the Operations budget.
• Create insightful reports and effectively convey information to internal and external stakeholders, contributing to strategic and operational plans.

Advisory (New Business and Transitions):

• Identifying the business problems, proposing solutions, RFI/RFP formulation, and overseeing the presales cycles of the organization.
• Provide thought leadership, financial decision making, and proposing the recommendations to the board.
• Evaluate the P&L, Cash flow statement, and Balance sheet to formulate appropriate financial strategies for a financial year and propose recommendations.

• Was Managing an SCM order processing KPO business for an Australian-based FMCG giant, an American-based CCTV security inbound call center operations, and Australian-based Energy outbound call center operations.
• Revenue management, client engagement, transition of businesses, and risk planning.
• Suggesting continuous process improvement for cost optimization and enhancing value of services.

• Managed day to day operations, performance monitoring, reporting & streamlining of the banking process at offshore
• Served as primary liaison between client & multiple internal stakeholders - Communicated with customers, senior management and the team on the progress, day to day operations and growth opportunities respectively
• Timely service delivery with required quality standards
• Identified the pain points in the process and resolved them systematically with the help of PMO & Corporate quality team

• Worked for a UK based investment banking client, US based Real estate client and US based Securities Litigation client and a US based Medical Billing client during this tenure
• Performed many roles starting from an Associate role to a Team Lead role.
• Undergone prestigious11 month Leadership development program of RRD called "Chrysallis"

• Part of a medical billing team and worked in UB 92, HCFA forms
• Processed claims, analysed rejections, corrected and reprocessed medical claims for insurance companies/ Claim provider