SIVAGURU KUMAR

• Resolved user tickets related to hardware, software, networking, and email issues.
• Installed, upgraded, and maintained operating systems, hardware, peripherals, and endpoint security.
• Troubleshot Active Directory, Windows Server environments, and network connectivity.
• Provided remote support with clear, user-friendly instructions.
• Set up video conferencing systems and supported office automation tools (printers, scanners, etc.)
• Ensured security compliance through antivirus management and network best practices.
• Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.

WORKING AS THE FREELANCE DESKTOP AND NETWORK INSTALLATION AND SERVICE ENGINEER

• Delivered both remote and on-site technical support, resolving issues related to desktops, laptops, hardware, software, and network connectivity promptly and efficiently.
• Installed, configured, and maintained desktops, laptops, printers, routers, switches, IP phones, CCTV IP cameras, and other network equipment.

• Monitored and maintained system performance, security, and availability of the desktop environment.
• Configured and deployed new desktop systems, applications, and hardware.
• Performed regular maintenance and software updates to ensure optimal performance of all systems.

GPA: CGPA PERCENTAGE-87%

• Graduation with Distinction
• 8.74 CGPA

GPA: PERCENTAGE-86