Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SIVA KOTI REDDY TAMMANENI

HYDERABAD

Summary

A service desk analyst is an IT professional who provides technical support to an organization's users. Their responsibilities include Troubleshooting Escalating issues Creating documentation Reporting Working with vendors Providing user access Performing updates

Overview

2
2
years of professional experience

Work History

Service Desk Analyst

tech mahindra ltd
Hyderabad
11.2021 - 08.2023

● Good relationship management skills across various people groups and a cohesive team player.

● Good written, verbal communication skills along with customer service skills.

● Ability to perform under a higher pressure work environment.

● Self-driven and have the competence to handle assigned functions independently and always been amiable and hardworking in the processes managed.

● Focused, Task Oriented, Innovative and a committed approach towards work.

● Multi tasking competencies with the capacity to meet aggressive time lines.

● Self-motivated and belief in Goal achievement with a team spirit.

Education

B.Tech - Electrical, Electronics And Communications Engineering

Narasaraopeta Engineering College
Narasaraopeta
09-2020

Skills

  • Technical Support
  • Ticketing systems
  • Client Relations
  • Incident Management
  • Service Level Agreements
  • Customer support
  • Problem-solving
  • Communication
  • Time management
  • Teamwork and collaboration
  • Interpersonal skills
  • Operational Support

Languages

Telugu
First Language
English
Advanced (C1)
C1

Timeline

Service Desk Analyst

tech mahindra ltd
11.2021 - 08.2023

B.Tech - Electrical, Electronics And Communications Engineering

Narasaraopeta Engineering College
SIVA KOTI REDDY TAMMANENI