A service desk analyst is an IT professional who provides technical support to an organization's users. Their responsibilities include Troubleshooting Escalating issues Creating documentation Reporting Working with vendors Providing user access Performing updates
● Good relationship management skills across various people groups and a cohesive team player.
● Good written, verbal communication skills along with customer service skills.
● Ability to perform under a higher pressure work environment.
● Self-driven and have the competence to handle assigned functions independently and always been amiable and hardworking in the processes managed.
● Focused, Task Oriented, Innovative and a committed approach towards work.
● Multi tasking competencies with the capacity to meet aggressive time lines.
● Self-motivated and belief in Goal achievement with a team spirit.