SIVAKUMAR K

• Responsibilities:

Greeting customers and directing them to available technicians.
Consulting with technicians regarding their technical issues
Good knowledge of our products and services and provide in-depth information and service options to customers.
Responsible for scheduling and booking appointments and advice on warranty protections, potential cost savings.
Managing and overseeing the dealership's workflow and schedule.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.

Other Activities:

• Develop client proposals and present at stakeholder meetings
• Forecast future trends and orient strategies to capture maximum benefits
• Coordinate with sales executives to better align company goals and tactics
• Motivate team members and junior staff to exceptional performance
• Improve the bottom line by ensuring opportunities are addressed and deals are closed
• Collaboration and coordination with all project stakeholders ensuring delivery on all actions, ensuring milestones are met and overall project schedule achieved
• Manages and prioritizes the project budget
• Negotiates, analyzes, and prepares subcontracts, purchase order agreements, and cost control budgets
• Manage associated project contracts, ensuring all teams are in compliance and agreement with terms
• Oversee construction teams to monitor project progress and address and resolve project challenges/escalations
• Manage the project through to successful and timely completion - finishing with lessons learned documentation to be taken to the following project
• Plan, organize and execute work assigned to project team
• Ensure compliance with the requirements of company policy
• Monitor/control construction activities to ensure the project is built on schedule and within budget; investigate potentially serious cost situations and implement corrective measures
• Plan and coordinate the function of Project Managers and Coordinators with Superintendents
• Gathered customer needs and worked with product development teams to implement changes based on feedback
• Proposed marketing strategy ideas to optimize targeting of customers
• Generated leads and prospect customers
• Prepared bids costing and pricing for proposals.

• Prepare proposals to the clients' standard maintain detailed sales and marketing trends and developing and maintaining project plans
• Manage division's activities including overall supervision of technical & commercial matters
• Identifying and tasking resources in Projects with line managers
• Monitoring and reporting on project progress
• Managing project risks and issues & Coordinate the preparation of your division's budget and the financial forecasts
• Managing the procurement of goods and services in projects with the appropriate Procurement and Contract teams
• Maintaining documentation that will satisfy both internal and external audits
• Coordinate and participate in project meetings involving various Force departments, external agencies and other stakeholder groups.

• Responsible Hardware, Software & LAN network & CCTV installation and commissioning in new coming site head office and all UAE Branches
• Troubleshooting System, LAN Network, Printers and Traffics
• Updating Viruses definition
• Install necessary software for different departments
• Help desk and technical support for different departments
• Installing and monitoring Figure print device in all branches
• Maintain and updating IT oriented documentation
• Encrypt Salary Information File using NBAD Encryption software
• Update the stock transfers between branches
• Monitor the transfers between branches
• Update the special offers in the system
• Modification in unposted bills (in the same day)
• Cross check stock comparison between branch and main office random basis.

• Install & Troubleshooting ODIN Manager, Admin & Client applications in remotely
• Install SQL 2000 & 2005 in Binary mode and Non-Binary Mode
• Giving ODIN support to entire south region Share Brokers
• Troubleshooting LAN & WAN connectivity problems
• Install IIS and configured Net.Net & iWin application
• Install & Troubleshooting Protector & e-Hastakshar application
• Updating Customer data in CRM and follow up.

• OS installation and maintenance
• Assembling and Troubleshooting
• Software installation and upgradation
• Back up and restoration
• Configuring the printers and managing network printing issues
• Creating users, group and assigning permissions as per requirements
• Controlling the offline share trading System
• Supporting offline and online share trading through remote
• Network traffic and maintenance
• Managing ODIN Manager Server and entire trading system in Chennai Region
• Systems related paper works to Stock Exchanges, Vendors and branches
• Installation & configuration of various operating systems, software's and troubleshooting
• Maintenance & servicing of different H/W equipments like computer, printers and Cabling
• Troubleshooting ODIN applications in Remote, Using Team Viewer & Remote Administrator Software
• NSE TAP installation, configuration and troubleshooting.

• Assembling and Installing of Desktops and Laptops
• Experience in handling 18 Branches Wise Systems & Networking complaints
• Pc's Assembling and troubleshooting, Os Installation, Installing applications and drivers
• Installing and configuring the Windows 98, 2K / XP prof & Home
• Installing and updating the antivirus Software Implemented and maintained a LAN network.