MS OFFICE, CORE BANKING (Finacle, Flex Cube, CRM Next)
Sivakumar Nataraj
Branch Manager-Retail Branch Banking
Tiruppur District,Tamil Nadu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Branch Manager
HDFC BANK
Tiruppur District,, India
03.2023 - Current
- Conducted regular branch staff meetings to communicate goals and objectives.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Maintained detailed records of branch office activities.
- Identified new business leads and achieved high conversion rates to exceed growth targets.
Branch Manager
Ujjivan Small Finance Bank
Udumalpet, India
10.2019 - 02.2023
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Organised regular coaching and training exercises with staff to build motivation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Motivated sales teams to deliver faultless service, uplifting account activity.
- Evaluated staff and customer feedback to improve branch operations.
- Identified new business leads and achieved high conversion rates to exceed growth targets.
- Set team performance goals and monitored progress to encourage attainment.
- Maintained detailed records of branch office activities.
Branch Manager
ESAF Small Finance Bank
Coimbatore , India
02.2017 - 10.2019
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
- Performed monthly and quarterly employee performance appraisals.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
Relationship Officer
Commercial Bank Of Dubai
Dubai, UAE
01.2015 - 10.2016
- Managed long-term customer relationships to increase revenue.
- Developed marketing campaigns to attract new clients.
- Conducted face-to-face meetings with SME clients, managing portfolio with £Amount turnover.
- Led cross-functional teams to implement client projects and initiatives.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Prepared engaging presentations to clients, showcasing value propositions and solutions.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
- Checked investment viability to limit client risk.
Relationship Officer Credit Cards
RAK BANK
Dubai, UAE
06.2011 - 12.2014
- Educated customers about company products, services and special offers.
- Kept records of all contact with clients using CRM system.
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Promoted new and updated services to increase customer retention.
- Negotiated contracts with prospective clients for new credit card products.
- Prepared and submitted sales contracts for new credit card issuance or renewal.
- Contacted new and existing clients to explore new avenues for income generation.
- Offered credit card samples and catalogues to potential clients for testing purposes.
- Promoted credit cards to potential clients, increasing market penetration and boosting conversions.
- Detected and seized opportunities for generating sales pipelines.
- Facilitated timely lead follow-up by documenting customer interactions in Salesforce.
- Guaranteed customer satisfaction by maintaining up-to-date knowledge of current sales promotions, payment and return policies.
Financial Service Manager
ICICI PRUDENTIAL LIFE INSURANCE
Coimbatore , India
07.2009 - 05.2011
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearing houses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Maintained compliance with local and national regulations governing insurance, including Medicare and Medicaid requirements.
- Monitored market performance and trends to forecast service demand.
- Observed statutory obligations for secure financial services.
- Devised and implemented compliant underwriting guidelines.
- Supplied personalised investment advice to meet customer objectives.
Education
MBA Masters In Business Administration - Business Administration, Finance, Sales, HR
Maharaja Arts And Science College
Coimbatore,Tamilnadu,India 05.2009
Bachelor Of Business Management - Business Administration, Management, Sales,Marketing
Ramu Arts And Science College
India05.2007
Skills
Team player
Energetic
Reporting and documentation
Strategic business plans
Complex problem solving
Business development expertise
Financial services
Cash handling expertise
Customer service
Risk mitigation strategies
Software
Accomplishments
- Upsold additional products, increasing monthly revenue Number%
- Supervised team responsible for executing well on projects, leading to Number% increased revenue.
- Implemented Type process, streamlining work and increasing efficiency Number%
- Collaborated with team of Number in development of Project name.
Additional Information
Holding Indian Driving Licence and UAE Driving Licence
Timeline
Branch Manager
HDFC BANK
03.2023 - Current
Branch Manager
Ujjivan Small Finance Bank
10.2019 - 02.2023
Branch Manager
ESAF Small Finance Bank
02.2017 - 10.2019
Relationship Officer
Commercial Bank Of Dubai
01.2015 - 10.2016
Relationship Officer Credit Cards
RAK BANK
06.2011 - 12.2014
Financial Service Manager
ICICI PRUDENTIAL LIFE INSURANCE
07.2009 - 05.2011
MBA Masters In Business Administration - Business Administration, Finance, Sales, HR
Maharaja Arts And Science College
Bachelor Of Business Management - Business Administration, Management, Sales,Marketing
Ramu Arts And Science College