SIVAKUMAR P.

• Leading the end-to-end service delivery for Unix and Database teams, ensuring operational excellence and high availability at 99.9%, also with NPS score above 99%.
• Managing infrastructure performance, incident resolution (99%), and optimization strategies to enhance system stability.
• Driving automation and process improvements to reduce downtime and enhance service efficiency.
• Identified opportunities to increase revenue by cross-selling additional services during client interactions.
• Conducted regular performance evaluations for team members, providing constructive feedback to foster professional growth.
• Created detailed reports on team performance metrics that informed future strategy adjustments.
• Managed resources effectively to avoid unnecessary delivery delays.
• Supported customers via telephone, email and at sites to handle escalations and product concerns.
• Reported issues to higher management with great detail.

• Led large-scale Unix infrastructure projects, including server migrations, system upgrades, and performance optimization, managing projects valued at over $25M.
• Directed a team of 30+ Unix administrators and DBAs, ensuring seamless Unix-based infrastructure solutions across multiple data centers.
• Spearheaded automation initiatives using Ansible, enabling incident resolution through predefined playbooks, reducing outages and operational disruptions.
• Managed end-to-end migration of End-of-Support systems to the latest hardware, improving reliability and performance.
• Collaborated with cross-functional teams, including network engineers and application teams, to align infrastructure projects with security, compliance, and business goals.
• Developed and implemented disaster recovery plans, reducing potential downtime by 90%.
• Ensured 99.99% system uptime by implementing proactive monitoring, troubleshooting, and incident response strategies.
• Played a key role in crisis management calls for P1 incidents, ensuring rapid resolution with minimal business impact.
• Optimized system performance and tuning strategies, enhancing efficiency for mission-critical applications by 25%.
• Served on the Change Control Board, approving and overseeing production system changes.
• Conducted daily huddles and weekly progress meetings, ensuring task ownership and resource engagement.
• Fostered a culture of automation, driving initiatives to streamline daily tasks and reduce workload.
• Managed workload estimations, resource planning, and periodic performance assessments for appraisal tracking.
• Facilitated technical knowledge-sharing sessions, mentoring teams on critical Unix administration topics.
• Led risk assessment and documentation efforts in collaboration with customers to enhance environment stability.
• Coordinated monthly bundled change windows with customers and internal teams to ensure seamless transitions.
• Actively participated in CAB, incident review, RCA, and Severity-1/2 incident resolution calls, ensuring SLA adherence.
• Assisted teams in decision-making processes, maintaining control over Unix environments, and preparing service reports.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making. continously Achieved NPS score of above 99%
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Managed the team of 27 members skilled with Monitoring tools.
• Led cross-functional teams, driving talent development, workforce planning, and fostering a culture of continuous improvement.
• Ensured adherence to SLAs, KPIs, and ITIL best practices, optimizing service efficiency and minimizing disruptions.
• Developed and implemented process improvements, leveraging automation and analytics to enhance operational effectiveness.
• Coordinating and leading change review meetings, ensuring that proposed changes are assessed, approved, and prioritized based on their impact and alignment with project objectives.
• Developed and implemented disaster recovery plans, reducing potential downtime by 90%.
• Ensured 99.99% system uptime by implementing proactive monitoring, troubleshooting, and incident response strategies.
• Optimized system performance and tuning strategies, enhancing efficiency for mission-critical applications by 25%.
• Identified opportunities to increase revenue by cross-selling additional services during client interactions.
• Set performance targets for the team, monitoring progress towards goals and addressing any gaps or areas of improvement proactively.
• Leveraged available technology tools to further enhance operational effectiveness within the department.
• Optimized delivery processes with data-driven decision-making and performance tracking.

• Handled HP Unix and Linux servers in the Environment. Given SME support for HP unix.
• Mentored junior team members, contributing to their professional growth and development.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
• Optimized subject matter content by conducting extensive research and incorporating industry trends.
• Installed, configured, and monitored new system features based on user needs.
• Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
• Optimized resource allocation, ensuring projects were completed within budget and scope.
• Served as go-to expert for resolving technical challenges, enabling smoother project progression.
• Enhanced team productivity by leading specialized training sessions on innovative industry practices.
• Improved project outcomes with application of advanced analytical skills to solve complex problems.
• Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
• Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
• Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
• Fostered culture of continuous improvement, identifying and implementing process optimizations.
• Boosted team morale and productivity through effective leadership and clear communication.
• Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
• Authored white papers that positioned company as thought leader in field.
• Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
• Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
• Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Collected, arranged, and input information into database system.

• Handled HP Unix and Linux servers in the Environment. Given SME support for HP unix.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
• Optimized subject matter content by conducting extensive research and incorporating industry trends.
• Installed, configured, and monitored new system features based on user needs.
• Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
• Optimized resource allocation, ensuring projects were completed within budget and scope.
• Served as go-to expert for resolving technical challenges, enabling smoother project progression.
• Enhanced team productivity by leading specialized training sessions on innovative industry practices.
• Improved project outcomes with application of advanced analytical skills to solve complex problems.
• Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
• Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
• Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
• Fostered culture of continuous improvement, identifying and implementing process optimizations.
• Boosted team morale and productivity through effective leadership and clear communication.
• Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
• Authored white papers that positioned company as thought leader in field.
• Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
• Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
• Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Conducted regular reviews of operations and identified areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Collected, arranged, and input information into database system.
• Spearheaded organizational growth by identifying and capitalizing on new market opportunities and strategic partnerships.

• Performed root cause analysis to provide resolutions for production issues.

Mentored junior team members, contributing to their professional growth and development.
Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Optimized subject matter content by conducting extensive research and incorporating industry trends.
Installed, configured, and monitored new system features based on user needs.
Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
Optimized resource allocation, ensuring projects were completed within budget and scope.
Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Enhanced team productivity by leading specialized training sessions on innovative industry practices.
Improved project outcomes with application of advanced analytical skills to solve complex problems.
Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
Fostered culture of continuous improvement, identifying and implementing process optimizations.
Boosted team morale and productivity through effective leadership and clear communication.
Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
Authored white papers that positioned company as thought leader in field.
Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
Evaluated staff performance and provided coaching to address inefficiencies.
Evaluated customer needs and feedback to drive product and service improvements.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Collected, arranged, and input information into database system.

• Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
• Collaborated with cross-functional teams to deliver innovative solutions for business needs.

Handled Superdomes and got much experience in HPUX.

Field engineer. Handled multiple OS.