Sivakumar Parameswaran

Payment Service Operation project for Corporate and Commercial Banking

• Performed Account Receivable functions, Billing Operation, Account Maintenance, Transaction processing, Invoice Generation and Invoice Processing in Oracle billing system.
• Handled GL difference, Refund Process, Billing Exception Reports, Reject Reports and remediate the issues to reprocessing the payments to stop Revenue League
• Responsible for monitoring the Customer Complaints and handling overall Escalations and undertaking steps towards Analysis of Root Cause and ensuring Non-Recurrence.
• Mentored team members to enhance professional development and accountability in workplace.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Resolved payment related issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
• Improved payment processing efficiency by streamlining workflows and implementing automated systems.
• Proactively identified potential bottlenecks within the payment process, implementing corrective actions before they impacted overall performance or deadlines.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
• Developed strong relationships with cross-functional departments to support successful project execution.

U.S Banking Billing for Default Servicing portfolio-Vendor Management

• Performed Account Payable functions, Payment processing, Scrutinized Billing details and Mortgage documents to proceed the Invoice for Payments.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Streamlined operations for increased efficiency, implementing new processes and procedures.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed high volumes of incoming invoices effectively, prioritizing urgent payments while maintaining overall accuracy levels.
• Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.

Regional Loan Processing centre- Retail Banking

• Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
• Managed a diverse portfolio of loans, ensuring prompt processing and approval for clients across various industries.
• Improved team productivity, coordinating training sessions on industry regulations and compliance standards for loan processors.
• Collaborated with underwriters to ensure accurate evaluation and risk assessment for each loan application, contributing to a lower default rate.
• Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Assessed loan portfolios for compliance with underwriting policies.

Credit Card Service in Retail Banking

• Enhanced operational efficiency by developing and updating internal processes and procedures related to credit card operations.
• Maximized revenues by identifying opportunities for up-selling and cross-selling additional financial products to existing clients.
• Managed a portfolio of high-value accounts, maintaining strong relationships with key stakeholders to ensure continued growth and profitability.
• Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
• Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.
• Collaborated with cross-functional teams to develop new credit card products tailored to specific target markets.
• Streamlined the application process for faster approvals, ensuring a positive customer experience.