Sivakumar Pujari

• Managing a team of 8 members for Sales and Use Tax and Help desk Team
• Analysis of applicable Sales/Use Tax for each invoice
• Managing, Monitoring and providing guidance to the team for US Tax process
• Assisting with Audit queries to help Corporate tax team on external Monthly Reconciliation of Sales/Use tax account
• Secondary review of Sales/Use tax
• Provide state exemption certificates to the vendors and buyers
• Responsible to share the FTE’s file and Dashboard’s for the team
• Assisting customer service queries for US Accounts payable team
• Sharing SNOW tickets status to Manager on daily
• Assisting management with Escalations/Adhoc requests
• Working with various stake holders and assisting on their requests
• Review the Process documentation and sending for further approval
• Working with Clients on access front
• Conducting meeting with team members for sharing the their feedback
• Facilitated training for associates through daily coaching and regular performance appraisals

ACHIEVEMENTS

• Successful transitioned Tax Review process for Peoria
• Implementation of Automation approvals for Direct Pay States
• Preparing the deck's for the townhall meeting's
• SPOC for fun committee of entire Deal
• Established open and professional relationships with team members which helped resolve issues
• Received Star of business award- 2020

• Conducted the training’s on process gaps to improve accuracy
• Shared the productivity, TAT, Pushback and re-audit details to Team
• Allocation of work
• Auditing documents and ensuring error free process
• Performed ICFR (Internal Control Financial Risk) Audits for vendors, customers and sharing the results with external Auditors
• Calculated the Team productivity and sharing with Managers
• Handle All the process queries
• Maintaining update logs
• Conducting audit review meetings on monthly basis to share audit results
• Preparing monthly deck for audit review meeting and presenting the audit result with the operations for Vendor Master, Customer Master and PO creation
• SPOC for ERP Issues, re-audit, Downtime acceptance and consolidation of scorecards for all regions
• Cash management and Posting Team, Accounts payable
• Working on payment rejection notifications
• Working with internal Team (VM and CR Team) to make corrections at vendor master
• Processed invoices (PO & Non-PO) accurately within SLA as per the client requirement using SAP application
• Raised request to update name, address and banking details
• Master Data Management - Accounts Payable
• Creation and modification of vendor codes in SAP system
• Speaking to vendors/Customers and business lines to address their queries
• Handling emergency requests
• Monitoring the Cap Records, those vendors are assigned by the CMD Team to rectify the data in Mater data
• Rising the Modification requests to update the information in SAP, those vendors are already created in Vendor Master Data
• Handling GMB queries and Escalations
• Handling GSS E-mails relating to the EFT Form and W9

ACHEIVEMENTS

• Awarded for best data analysis on Duplicate, future dated invoice, GST and Payment methods
• Constant achievement of SLA’s for all the years
• Received customer service award for years of 2012, 2014, 2015 and 2017
• Received raising star award for years of 2013, 2015 and 2016
• Awarded with Best team for Quality and Support – Oct- 2018
• Received several appreciations and raves from customers.
• Implementation of OBI Tool for PAC 19