Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sivakumar R

Customer Support Executive
Bengaluru,Karnataka

Summary

Smart Customer Support Engineer accomplished providing exceptional Customer support and Technical assistance to customers. Enthusiastic professional with strong understanding of all products and delivering high levels of customer satisfaction.

Work History

Customer Support Engineer

Sennheiser
Bengaluru , karnataka
03.2020 - Current
  • In Sennheiser Electronics India Pvt Ltd from March 20 to till date.
  • Responsibilities:
  • Managed customer relationships by delivering prompt responses to questions about products functionalities and applications.
  • Planned and led technical training to boost Distributor and Dealer members' skills.
  • Provided outstanding post sales technical support of Headphones and Communication Headsets about connectivity and functionality over the phone and email.
  • Practical experience for system connectivity of wireless Headphones and deployment of DECT wireless Headsets.

Service Assistant

Sennheiser
Bengaluru , Karnataka
07.2016 - 02.2020
  • Offered basic technical and post sales support for clients on wide range of company products.
  • Customer service communication –Manage information flow to customer (Repair time intimation, Preparing repair estimates, payment)
  • Entertaining walk-in customers for after sales services/ warranty replacements.
  • Maintained local CRM and reports. General administrative work, documentation. (Service Invoice generation & payments from customers).
  • Answered calls and emails to assist customers with basic support and configuration issues.
  • Carryout Repairs on various Headphones and communication Headsets.

Education

B.E - Electronics & Communication Engineering

Tamilnadu College of Engineering

HSC - undefined

Anna University, U.M.Hr. Sec School

SSLC - undefined

A.U.M.Hr. Sec School

Skills

Product support

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Accomplishments

  • Had Completed Dante Certification level 1, level 2 and level 3.
  • Had undergone webinars and practical experience on Senneheiser microphone systems such as Evolution, XSW-D and Speechline series.
  • Had participated workshop on "RF Basic Part".
  • Had completed BBC Presentation Training course.
  • Had Participated training with CISCO on Basic networking.

Timeline

Customer Support Engineer

Sennheiser
03.2020 - Current

Service Assistant

Sennheiser
07.2016 - 02.2020

B.E - Electronics & Communication Engineering

Tamilnadu College of Engineering

HSC - undefined

Anna University, U.M.Hr. Sec School

SSLC - undefined

A.U.M.Hr. Sec School

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Sivakumar RCustomer Support Executive