Sivakumar R
Chennai
Summary
Dynamic Deputy Manager with extensive experience in transitions and project management at OMEGA HEALTHCARE. Proven track record in stakeholder engagement and risk assessment, driving successful client onboarding and service transformations. Adept at team leadership and operational efficiency, ensuring timely project delivery and enhanced billing processes for diverse healthcare specialties.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Deputy Manager – Transitions
OMEGA HEALTHCARE
Chennai
12.2022 - Current
- Managing end to end transition and project management
- Handling off shore Transitions and post go live and steady state act as SPOC for Client servicing on request
- Responsible in onboarding new clients including SOW creation
- DECRYPT methodology is followed for transiting and onboarding new clients.
- Preparing Project plans, Risk Register, Batch Tracker, Transition toll gates, Transition Report.
- Having a close monitoring in the Project plan to avoid any delays which can impact the Project live.
- Addressing client queries and advising doctors on how to make the billing better for faster reimbursements from the insurance companies.
- Helping the clients in transformation of services if needed to new PMS opted.
- Responsible for preparing decks for various connects with the client.
- Responsible for overall project management during transition, which is not limited to Hiring, Infra management, Training readiness, Go live readiness until steady state
- Handing billing for different specialties like emergency medicine, internal medicine, radiology, anesthesia, ambulance, behavioral therapy, pathology, surgery, orthopedics
- Managing billing operations for a hospitals and universities
Assistant Manager – Transitions
ACCESS HEALTHCARE
Chennai
02.2018 - 12.2022
- Managing end to end transition and project management
- Handling off shore Transitions and post go live and steady state act as SPOC for Client servicing on request
- Responsible in onboarding new clients post the SOW is signed
- DECRYPT methodology is followed for transiting and onboarding new clients.
- Preparing Project plans, Risk Register, Batch Tracker, Transition toll gates, Transition Report.
- Having a close monitoring in the Project plan to avoid any delays which can impact the Project live.
- Addressing client queries and advising doctors on how to make the billing better for faster reimbursements from the insurance companies.
- Helping the clients in transformation of services if needed to new PMS opted.
- Responsible for preparing decks for various connects with the client.
- Responsible for overall project management during transition, which is not limited to Hiring, Infra management, Training readiness, Go live readiness until steady state
- Handing billing for different specialties like emergency medicine, internal medicine, radiology, anesthesia, ambulance, behavioral therapy, pathology, surgery, orthopedics
- Managing billing operations for a hospitals and universities
Senior Team Leader – Operations
ACCESS HEALTHCARE
Chennai
01.2017 - 02.2018
- Supervising a Team of 48 associates.
- Communicating with the client and onshore teams on performance metrics.
- Maintaining various reports like production, quality, productivity of team members and team for review with the Manager and Client.
- Assign and review targets for the Team members and report to the Manager.
- Conducting client refresher and updates training for the Team on regular intervals.
- Assist the Manager in handling any requests, concerns or complaints from the clients.
- Take ownership of the TAT, Quality and Production metrics.
- Drive the Team members to achieve their set Targets and the Team Targets.
- Coach and assist the Team members with respect to process quality.
- Conduct individual feedback sessions with the Team members and device action plans to work on their weakness.
- Attending weekly calls with the Onshore Team to brief them on metrics and raise any requests or concerns.
- Coordinating with the different shared services Team and providing them with the needed information for Transportation, Payroll, etc.
- Coordinate with Quality team for updates and process changes and ensure adherence to the compliance policies and procedures. Also ensure and update the process documents as per the external quality audit and information security compliances.
- Training new entrants in the projects; creating ramp up plans for the new entrants.
- Coordinate with quality analyst team, to reduce the QC% of the program to an optimum level.
- Conducting client refresher and updates training for the Team on regular intervals.
- Coach and assist the Team members with respect to process quality.
- Actively invite ideas and suggestion from Team Members.
- Closely monitor and ensure that daily productivity and quality level of team meets the project standards.
- Identify the best team players and plan a road map towards their growth.
- Coordinate with HR Team and conduct operations level interview to address the attrition and man power requisition.
- Generate report of team performance and create appraisal for them.
Team Leader – Operations
ACP Billing Services
Chennai
07.2016 - 11.2016
- Supervising a Team of 24 associates.
- Communicating with the client and onshore teams on performance metrics.
- Maintaining various reports like production, quality, productivity of team members and team for review with the Manager and Client.
- Assign and review targets for the Team members and report to the Manager.
- Conducting client refresher and updates training for the Team on regular intervals.
- Assist the Manager in handling any requests, concerns or complaints from the clients.
- Take ownership of the TAT, Quality and Production metrics.
- Drive the Team members to achieve their set Targets and the Team Targets.
- Coach and assist the Team members with respect to process quality.
Team Leader – Operations
Qway Technologies Inc
Chennai
10.2012 - 02.2016
- Supervising a Team of 22 associates.
- Communicating with the client and onshore teams on performance metrics.
- Maintaining various reports like production, quality, productivity of team members and team for review with the Manager and Client.
- Assign and review targets for the Team members and report to the Manager.
- Conducting client refresher and updates training for the Team on regular intervals.
- Assist the Manager in handling any requests, concerns or complaints from the clients.
- Take ownership of the TAT, Quality and Production metrics.
- Drive the Team members to achieve their set Targets and the Team Targets.
- Coach and assist the Team members with respect to process quality.
Senior Revenue Cycle Analyst
Apollo Health Street
07.2010 - 07.2012
- The process involves in Demo entry, Charge entry and payment posting.
- Taking care of internal audit process.
Financial Transaction Executive
Perot Systems
10.2008 - 04.2010
- The process involves in Demo entry, Charge entry and payment posting.
Education
Bachelors Degree - Computer Application
Madurai Kamaraj University
Chennai01.2014
Diploma in Electrical & Electronics Engineering -
IRT Polytechnic College
Chromepet01.2006
X Standard -
Govt. Higher Secondary School
Perungalathur01.2003
Skills
- Transition and transformation services
- Operational and project management
- Stakeholder engagement
- Strategic planning
- Risk assessment
- Inventory and production management
- Accounts receivable and billing
- Team leadership
- Project forecasting and appraisal
- Healthcare administration
- Service scheduling
- Time optimization
Disclaimer
I do hereby declare that all the particulars given by me are true and correct to the best of my knowledge and belief.
Certification
- PMP Certified
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Deputy Manager – Transitions
OMEGA HEALTHCARE
12.2022 - Current
Assistant Manager – Transitions
ACCESS HEALTHCARE
02.2018 - 12.2022
Senior Team Leader – Operations
ACCESS HEALTHCARE
01.2017 - 02.2018
Team Leader – Operations
ACP Billing Services
07.2016 - 11.2016
Team Leader – Operations
Qway Technologies Inc
10.2012 - 02.2016
Senior Revenue Cycle Analyst
Apollo Health Street
07.2010 - 07.2012
Financial Transaction Executive
Perot Systems
10.2008 - 04.2010
Bachelors Degree - Computer Application
Madurai Kamaraj University
Diploma in Electrical & Electronics Engineering -
IRT Polytechnic College
X Standard -
Govt. Higher Secondary School
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