Sivakumar S
Delivery Manager, Project Manager, Program Manager
Chennai
Summary
- Instrumental Program manager bringing 19 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
- Skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
- Adept individual with more than10 years working as Manager for revenue-generating business.
- Strategizing the entire gamut of business operations including conceptualization, planning, implementing and monitoring of market business plans leading to desired results
- Highly resourceful in managing Project Management activities, project planning, design, scope definition, estimation, resource administration, process management and compliance with quality standards
- Seasoned Relationship Management Expert; resourceful in providing service to and developing rapport with existing & new customers and implementing measures to retain and expand existing relationships and foster new ones
- Certified Lean Six Sigma Green Belt having gained comprehensive experience in process improvement projects based on Six Sigma and similar operational excellence initiatives utilizing Lean Techniques with respect to cost, delivery, resource deployment and digitization
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Program Manager
Tata Consultancy Services
Chennai
07.2022 - Current
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Evaluated vendor proposals, selecting those that provided an best value for cost, quality, and timeliness.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Reduced software development timeframes by identifying bottlenecks and optimizing development process.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Project Delivery Manager
Tata Consultancy Services
Chennai
04.2020 - 06.2022
- Delivery Manager for leading US bank project by managing 120 FTEs across multiple locations.
- Delivered projects on time and within budget by effectively managing resources, schedules, and stakeholder expectations.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Managed change requests effectively to minimize impact on overall project timeline and budget without compromising quality.
- Collaborated with vendors and suppliers to negotiate contracts that resulted in cost savings without compromising quality or performance requirements..
- Devised test plans to validate accuracy of IT projects.
- Communicated project updates to stakeholders at all levels.
- Resolved staff conflicts and identified potential areas of improvement.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Fostered culture of continuous learning by regularly sharing lessons learned, best practices, and industry trends with team members and stakeholders.
Scrum Master
Tata Consultancy Services
Chennai
01.2017 - 03.2020
- Successfully migrated process from Dubai to Chennai
- Involved in end-to-end transition works from due diligence, Knowledge transfer and reverse migration as well
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Implemented continuous improvement initiatives through regular retrospective meetings with team.
- Developed custom Scrum boards for better task tracking and transparency within team.
- Identified potential risks early in project lifecycle and implemented mitigation strategies accordingly.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Evangelized Agile as strategic asset of culture and business value.
- Coached cross-functional teams on Agile principles, leading to increase in successful project deliveries.
Team Leader & Assistant Manager
Tata Consultancy Services
Chennai
10.2010 - 12.2016
- Headed performance of team and individuals using clear objectives, communications, and performance management
- Created and managed Standard Operating Procedures, As Is & To Be process flow maps & Checklist for processes.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
Analyst
Tata Consultancy Services
Chennai
10.2005 - 09.2010
- Core process involves maintaining relationships with North American based Corporate and FI clients to facilitate end to end set-up of products such as Electronic Banking, SWIFT, Fedwire.
- Support clients, relationship managers and account managers based in North America to handle funds transfer requests such as MT 103, MT 202, MT 202 COV, MT 191, and also solve any queries related.
- Played key role in identifying areas of process improvement to make process more customers friendly to optimize customer service experience.
- Manage (schedule, arrange and supervise users) application testing and obtain/submit UAT sign-off
- Liaison with Branch/Audit/Implementation teams on documentation requirements and clarifications per Payments guidelines.
- Responsible to reconcile and investigate various outstanding relating to 13 European branches of for Cash transactions
- Migrated branch reconciliation to Cash product. To reconcile EURO bulk payments clearing products like SEPA and Step 2
- Flex cube Branch NOSTRO reconcilement. Involved in sending MIS for entire EMEA (Trade and Cash) reconcile teams.
- Authorizing / Verifying the Account Services Activities performed by the First User by adhering to Timeliness, compliance Policies & SLA
- Preparing MIS and sharing with management on daily basis
Education
Bachelor of Science in Computer Science -
Vivekananda College, Madurai Kamaraj University
Madurai 06.1999 - 05.2002
Skills
Audit managementundefined
Certification
Six Sigma Black Belt
Accomplishments
- Spearheaded testing and implementation and rollouts of automated tools for enhancement of in house productivity and meet bank's data maintenance standards
- Worked as part of a team, which suggested automation improvements to the manual processes being followed, and which conceptualized the system requirements. I was involved in requirements documentation, test plan preparation, review and execution. The systems are live in production, and are being used by my team, which has led to improvements in efficiency and consistent data capture
- Nominated as Business analyst for process enhancements, defects tracing & documentation
- Exposed to Risk & Control Management, Sourcing process resources & Process Re-Engineering
- Awarded for Continuous Improvements of Processes and incorporating them. (CAPA Endeavors)
- Have received 5 Bravo awards for outstanding volume handling, accuracy, dedication and efficiency
- Awarded Best Manager by Client Management for continuous support in Client service and Escalation Management
- Migrated 7 major and minor projects across service term for various products and locations
Personal Information
Date of Birth: 02/22/82
Timeline
Program Manager
Tata Consultancy Services
07.2022 - Current
Project Delivery Manager
Tata Consultancy Services
04.2020 - 06.2022
Scrum Master
Tata Consultancy Services
01.2017 - 03.2020
Team Leader & Assistant Manager
Tata Consultancy Services
10.2010 - 12.2016
Analyst
Tata Consultancy Services
10.2005 - 09.2010
Bachelor of Science in Computer Science -
Vivekananda College, Madurai Kamaraj University
06.1999 - 05.2002
Six Sigma Black Belt
Project Management
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